Service Technician

Job Title: Service Technician II

Location: Onsite at customer locations (Healthcare Facilities)

About the Role

We are seeking skilled and customer-focused
Service Technicians
to join our Managed Services team. This role involves providing hands-on technical support and maintenance for Windows-based systems at healthcare client sites across the US. The ideal candidate is professional, adaptable, and able to deliver exceptional customer service in a fast-paced, regulated environment. Successful candidates will provide onsite support for clients in the following areas:

• Boston
• Charlotte
• Chicago
• Columbus
• Miami
• Minneapolis
• New York
• Phoenix
• Pittsburgh
• Rochester
• Sacramento
• San Antonio
• San Diego
• Tucson

Key Responsibilities:

Client Device Setup & Support

• Re-image and configure Windows client computers according to company and client standards.
• Install, upgrade, and replace system components (RAM, SSDs, network cards, peripherals, etc.).
• Perform routine system maintenance, diagnostics, and troubleshooting.
• Ensure all hardware and software installations meet healthcare security and compliance requirements (e.g., HIPAA).

Customer Interaction & Communication

• Maintain a professional demeanor while working in clinical and administrative areas.
• Communicate clearly, respectfully, and effectively with non-technical users.

Service Management

• Attend onsite training at one of several facilities across the U.S.
• Document all work performed, including device configurations, asset information, and ticket updates.
• Escalate complex technical issues to senior engineers or the service desk as appropriate.
• Collaborate with remote MSP teams to ensure seamless delivery of IT services.
• Follow all safety and security protocols while working in healthcare facilities.

Qualifications:

Technical Skills

• Proficiency with Windows 10/11 setup, imaging, and troubleshooting.
• Experience with endpoint management tools.
• Understanding of networking fundamentals (IP addressing, connectivity, Wi-Fi troubleshooting).
• Familiarity with hardware installation and component upgrades.
• Experience with ticketing and documentation systems (e.g., ConnectWise, ServiceNow, Autotask).

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build trust with clients.
• Dependable, self-motivated, and able to work independently with minimal supervision.
• Represent the MSP client with professional presence and situational awareness in sensitive healthcare environments.
• Strong organizational skills and attention to detail.

Requirements

• 2+ years of experience in IT support, field service, or a similar technical role.
• Valid driver's license and reliable transportation (onsite visits required).
• Ability to lift and carry computer equipment (up to 40 lbs.).
• Must pass background checks and meet healthcare site access requirements.
• Availability to work during standard business hours, with occasional after-hours support as needed.
• Availability to attend onsite training at one of the MSP client sites.
• Regional travel is required

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Prior experience working in healthcare IT environments.
• Knowledge of HIPAA and data privacy best practices.

Why Join Us

• Be part of a collaborative MSP team supporting critical healthcare operations.
• Gain exposure to diverse IT environments and technologies.
• Competitive compensation, training opportunities, and career advancement within the MSP.