Deskside Support Administrator

Infosys is seeking for a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience.

Required Skills:

• Candidate must be located within commuting distance or willing to relocate to Rochester, NY. This position may require travel in the US .
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate will be the point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests raised through ITSM tool/emails.
• Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software

components.

• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
• Installing and upgrading operating systems and computer software and visiting the client's desk when needed.
• Experience in administering desktop applications, tech refresh, OS (Operating System – Windows 10/11)

deployments and configurations, meeting support and meeting SLAs.

• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
• Infrastructure Installation – End-to-end deployment of server room, networking, and peripheral hardware

infrastructure.

• IT Equipment Relocation – Secure