Security Service Systems Technician-2

WHAT YOU'LL BE DOING (and doing well)

• Troubleshoot and repair electronic security systems including:
• Access control (Lenel, CCURE, Brivo, Feenics, Salto, Blubox)
• Video surveillance (Verkada, Eagle Eye, Milestone, etc.)
• Intrusion detection and door hardware (readers, contacts, strikes, maglocks)
• Program and configure systems using manufacturer software and laptop tools.
• Diagnose and resolve network connectivity issues related to security devices.
• Perform system testing and verification to ensure full operational functionality.
• Document service activities, system status, and repair outcomes for customer records and billing.
• Maintain integrity of cabling, power supplies, and device configurations.
• Provide technical guidance and mentorship to junior technicians.
• Manage service vehicle inventory and ensure tools are maintained and calibrated.
• Collaborate with project managers and service coordinators to meet customer expectations.

WHAT WE LIKE ABOUT YOU

• 3+ years of experience servicing electronic security systems.
• Proficient in troubleshooting low-voltage circuits, including opens, shorts, and ground faults.
• Familiarity with IP networking, PoE switches, and device addressing.
• Experience with access control and video management software platforms.
• Ability to read and interpret system design drawings and wiring diagrams.
• Strong understanding of door hardware and physical security components.
• Comfortable working with hand tools, power tools, and test equipment.
• OSHA 10 Certification or ability to obtain.
• Manufacturer certifications (Lenel, CCURE, Verkada, Salto, etc.) preferred.
• Excellent organizational, decision-making, and communication skills.
• Customer-focused with a proactive approach to issue resolution.
• Physically fit to perform field work: lifting up to 50 lbs, climbing ladders, working from heights.
• Valid driver's license and reliable transportation.
• Ability to pass background check and drug screening.

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on experience and certifications.
• Paid time off and company holidays.
• 401(k) with company match.
• Medical, dental, and vision insurance options.
• Short-term and long-term disability coverage.
• Life insurance.
• Company-issued laptop, phone, and service vehicle.
• Career development and manufacturer certification opportunities.
• Tuition reimbursement for approved training programs.