Experience Design Vice PresidentJPMorgan Chase & Co. • Bournemouth, England, United Kingdom
Experience Design Vice President
JPMorgan Chase & Co.
- Bournemouth, England, United Kingdom
- Bournemouth, England, United Kingdom
Über
As a Vice President Experience Design in Operations Experience Design (OXD) organisation within the Commercial and Investment Bank (CIB), you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Responsibilities
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyse market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimise user experiences across various platforms and channels Lead planning and execution of work, and ensure expected levels of quality across projects Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Develop experiences that meet or exceed initial product proposals, including transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Maintain advanced technical literacy, including an understanding of client-side technologies, APIs, microservices, and their impact on user experience Work within fast-paced, iterative design approaches involving frequent testing and refinement of concepts Collaborate on qualifications: Degree in relevant design discipline or equivalent work experience; preferred experience in complex business domains or enterprise transformations User Research: plan and conduct user research to identify key factors influencing service use and effectiveness User-Centred Design & Problem Solving: lead projects towards user-friendly, feasible outcomes aligned with strategic vision Workshop Facilitation: lead teams to design and deliver engaging workshops and support colleagues in presenting to stakeholders Communication: craft clear visual and written communications to convey ideas and recommendations Strategic Leadership & Implementation: develop strategic recommendations and work with stakeholders to identify changes, timelines, and resource needs Measuring success: experience in creating, monitoring, and tracking OKRs to assess the impact of initiatives Note: This description excludes non-essential boilerplate and company-wide statements. It focuses on role-specific responsibilities and qualifications.
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Sprachkenntnisse
- English
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