Thrift District Manager

District Manager – Thrift Stores

Volunteers of America Michigan

About Us

Volunteers of America Michigan (VOAMI) is a nonprofit organization providing critical services and support to individuals across the state. Through programs serving veterans, seniors, homeless individuals, and families in need, VOAMI works to restore dignity, promote stability, and strengthen communities. Our thrift stores play an essential role in funding these programs—offering affordable goods and supporting sustainability.

Position Summary

Volunteers of America Michigan is seeking an experienced, mission-driven District Manager to lead multiple thrift store locations. This role ensures exceptional fiscal performance, operational excellence, team leadership, and community engagement across the district.

The District Manager drives sales growth, enhances donor and customer experiences, develops store leadership talent, and builds community partnerships that support both revenue and mission outcomes.

Compensation & Benefits

• Salary: $65,000 annually
• Generous Paid Time Off
• Medical, Dental & Vision Insurance
• Employee Assistance Program (EAP)
• Mileage Reimbursement

Key Responsibilities

Operational Leadership

• Provide coaching and oversight to Store Managers.
• Monitor daily store operations and ensure compliance with policies, safety standards, and HR requirements.
• Conduct regular store visits to evaluate performance and implement improvements.
• Ensure best practices in merchandising, production, customer service, and donation processing.
• Strengthen community partnerships to grow both revenue and mission impact.

Fiscal & Performance Management

• Manage district financial performance including sales, labor, production, expenses, and margins.
• Analyze KPIs and develop action plans to meet or exceed financial targets.
• Recommend cost-saving improvements.
• Support budgeting, forecasting, and resource allocation.
• Partner with finance and marketing to optimize pricing, inventory, and promotions.

Team Development & Leadership

• Recruit, train, and develop Store Managers and key retail staff.
• Build a collaborative, mission-driven team culture.
• Conduct performance evaluations, set goals, and provide consistent coaching.

Problem Solving & Continuous Improvement

• Identify operational challenges and implement data-informed solutions.
• Serve as primary problem-solver for district-level staffing, donor, and facility issues.
• Improve workflow efficiency, donation processing, and sales conversion.
• Promote innovation and proactive problem-solving.
• Maintain safe working environments and ensure regulatory compliance.

Required Knowledge, Skills & Abilities

• Associate's degree required; bachelor's preferred.
• At least 3 years of retail or secondary retail management experience.
• Demonstrated success in sales, budgeting, and team leadership.
• Strong analytical, communication, and decision-making skills.
• Proficiency with retail systems, POS reporting, and Microsoft Office.
• Knowledge of retail operations, inventory, cash handling, and security protocols.
• Hiring, training, supervision, and motivational experience.
• Strong organization, prioritization, and customer service skills.
• Creative problem-solving with adaptability and versatility.
• Ability to work flexible hours and travel as needed.
• Valid driver's license and insurable driving record.

Essential Requirements

Physical Requirements

Frequent walking, standing, bending, lifting, hearing, speaking, and driving. Vision requirements include near, far, depth perception, and peripheral vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental Requirements

Work includes both office and outdoor settings with frequent travel and exposure to seasonal elements. May interact with distressed individuals and experience frequent interruptions.

To request reasonable accommodations, please contact

Ready to Make a Difference?

If you're passionate about leadership, community service, and retail excellence—and you're ready to make a meaningful impact in the lives of those we serve—

Appy Now At:

VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.