Peer Navigator/ Data Entry Associate

POSITION TITLE: Peer Navigator / Data Entry Associate REPORTS TO:  AVP of Health Services 

POSITION SUMMARY: The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).  

POSITION DESCRIPTION: 

A. Peer Navigation and Client Support (3 Days per Week) 

• Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements 

• Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care 

• Conduct reminder calls and follow-up for missed appointments 

• Assist with re-engagement of clients who are lost to care 

• Accompany clients to medical, behavioral health, and supportive service appointments as appropriate 

• Facilitate peer support groups, education, and adherence assistance 

• Conduct HIV and Hepatitis testing and counseling as trained and assigned 

• Participate in community outreach activities, including in-reach, outreach events, and public education initiatives 

• Maintain HIPAA compliance and professional boundaries at all times 

• Document all client interactions and services in ECW and AIRS in a timely and accurate manner 

• Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator 

• Maintain positive and professional working relationships with clients, staff, and community partners 

• Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator 

B. Data Entry and Program Support (2 Days per Week) 

• Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks 

• Ensure accuracy, completeness, and timeliness of all service documentation and data submissions 

• Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies 

• Adhere to all reporting timelines, data quality standards, and confidentiality requirements 

• Support internal audits, chart reviews, and quality improvement activities as requested 

• Maintain organized electronic records in compliance with agency and funder requirements 

C. Professional Representation and Development 

• Maintain a positive image of VIP Community Services in the community and within partner organizations 

• Participate in job training, educational programs, meetings, and committees as assigned 

• Attend all mandatory in-service trainings annually 

• Attend seminars and trainings to support ongoing professional development 

• Participate in team meetings and comply with all Health Services policies and procedures 

 JOB COMPETENCY:

· HS Diploma or equivalent

· Prior experience working with the target population

· Excellent written and oral communication

· Ability to speak, read and write the English language

· Bilingual English/Spanish a plus

Minimum Requirements:  

Lived experience required 

• Excellent written and verbal communication skills 

• Ability to speak, read, and write English required 

• Bilingual English/Spanish strongly preferred 

• Strong attention to detail and ability to manage both client-facing and administrative tasks 

• Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems 

JOB REQUIREMENTS/SETTING:

¨ Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.

¨ Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness. An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed