Call Plan Implementation Manager

Call Plan Implementation Manager

Facility: Sales

Location:Plainsboro, NJ, US

About the Department

The Diabetes Sales Team leads the US sales efforts for Novo Nordisk's robust cardiometabolic product portfolio, which includes world class therapies for the treatment of diabetes, obesity, and the reduction of adverse cardiovascular events. As part of the team, you will have frontline exposure to our portfolio vision, business strategies, and critical market insights that drive our business forward. You will drive the NNI portfolio strategy in tandem with our marketing team, and balance performance with compassion to ensure that the latest therapies and products reach the people who need them most.

At Novo Nordisk, we are the world leader in diabetes care and a major player in defeating other serious chronic conditions such as obesity, growth hormone-related disorders and rare bleeding disorders. We use our skills, dedication and ambition to help people with diabetes and other chronic or rare diseases. We are looking for individuals who want to do the same. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development. Are you ready to realize your potential?

The Position

The Manager, Call Planning Operations manages the implementation and ongoing maintenance of compliant, strategic call planning for the Cardiometabolic sales organization. This role is responsible for maintaining the call plan application along with the rules and file libraries, ensuring call plan rules are current, and aligned with business strategy, and that finalized files are accurate, and distributed to downstream systems. The manager translates corporate objectives and sales strategies into actionable, high-quality plans that maximize field engagement and revenue opportunities while maintaining regulatory and operational integrity.

Relationships

The position reports to the Director, Field Alignment & Call Plan Operations and maintains a dotted-line relationship with the Associate Director, Call Plan Systems and Field Support. The role requires regular collaboration with teams across Operations, Insights & Analytics, Sales, Information Technology, Master Data Management, Legal, and Privacy & Compliance. It also engages with external vendors, consultants, IT developers, and contingent workers to support system integrations and operational initiatives.

Essential Functions

• Implement and manage compliant, strategic call plan operations for the Cardiometabolic sales organization, ensuring on-time, in-scope delivery of all call plans that support sales objectives and revenue targets
• Collaborate with NNI Insights & Analytics and other cross-functional stakeholders to develop call plans that align with company objectives, sales strategies, and field priorities
• Maintain the call plan rules document library: review, update, validate, and version-control business rules to ensure accuracy, compliance, and alignment with evolving strategy and regulatory requirements
• Govern the file library and documentation: manage all files generated during the call-plan process, and ensure files are accurate, reconciled, and distributed to downstream systems in a timely manner
• Coordinate with external software vendors to manage the call-plan refinement environment and application performance; ensure refinement rules reflect current strategy and that the application is intuitive and reliable for field users
• Oversee the field call-plan refinement process: create project timelines, communicate milestones to stakeholders, manage inquiries and exceptions, and maintain ad-hoc and exception lists throughout the refinement window
• Perform rigorous quality control on all call-plan outputs: identify, investigate, and resolve data or rule errors prior to downstream distribution
• Partner with IT and Operations to deploy final incentive compensation and call plan files into downstream systems; govern the file delivery process and maintain an up-to-date, version-controlled documentation library
• Manage the marketing flag process by documenting correct flags, coordinating with internal execution partners, and validating that flags appear correctly in downstream systems
• Independently manage call plan implementation for the Virtual Sales Representative team
• Serve as subject matter expert for call-plan implementation processes, timelines, inputs, outputs, governance, and business rules; provide guidance and training to stakeholders as needed
• Understand technical architecture and backend processes sufficiently to advise partners on adjustments, troubleshoot anomalies, validate fixes, and recommend enhancements
• Act as a core contributor on company initiatives and product launches, offering expert recommendations to support decision-making and ensuring call-plan readiness
• Proactively identify and recommend opportunities to improve efficiency, accuracy, and effectiveness of call planning operations and related tools

Physical Requirements

0-10% overnight travel required.

Qualifications

• A Bachelor's degree with at least 4 years of Pharmaceutical industry experience
• 1-2 years experience in either call planning, field sales or field sales operations
• Advanced proficiency in Sales Operations tools and processes, including CRM, incentive compensation, and pharmaceutical sales and customer data
• Strong organizational and prioritization skills; ability to manage multiple projects in a matrixed environment
• Proven ability to manage end-to-end business rules lifecycle, from authoring and validation to maintenance and governance
• Strong track record in understanding system file structures and managing end-to-end file