Senior HR Generalist

About State of Play Hospitality

State of Play creates moments of joy and connection through the power of play. We operate dynamic, high-volume experiential hospitality venues across the U.S., and our People Team supports the culture, leadership, and operational excellence behind them.

Position Summary

The Senior Human Resources Generalist serves as a key partner to venue leadership and the Support Office, guiding the employee experience across onboarding, employee relations, performance, compliance, training support, and culture-building. This role requires a seasoned HR professional who balances sound judgment with a grounded, people-first approach. You'll be relied on as a calm, thoughtful advisor—someone who can navigate sensitive matters, build trust quickly, and help leaders make balanced, consistent decisions.

Key Responsibilities

Employee Relations & People Support (Primary AOR)

• Serve as the primary HR partner for a portfolio of venues, offering guidance on coaching, conflict resolution, policy interpretation, performance management, and workplace concerns.

• Conduct balanced and thorough investigations, ensuring fair outcomes that align with our core values and leadership principles.

• Support leaders in fostering positive, engaging workplace cultures through approachable, reliable partnership.

• Maintain awareness of venue pulse, team dynamics, and emerging trends to proactively recommend improvements.

Compliance, Policy & Risk Management

• Manage compliance matters including investigations, documentation standards, disciplinary actions, wage and hour practices, and policy adherence.

• Assist in FMLA/ADA coordination.

• Ensure venues maintain compliance with labor regulations.

• Support Workers' Compensation processes and third‑party partners.

HR Operations & Cross‑Functional Work

• Collaborate with Talent Acquisition on hiring decisions and interview standards.

• Partner with HR Administration on file integrity and compliance documentation.

• Contribute to People Team projects, policy updates, and culture initiatives.

• Analyze people trends and recommend improvements.

• 6–10 years of progressive experience in a high‑functioning Human Resources role.

• Hospitality experience preferred but not required.

• Strong interpersonal awareness and judgment.

• Excellent communication skills.

• Ability to balance multiple priorities across locations.

• Knowledge of employment law, wage/hour standards, and investigations.

• English/Spanish bilingual a strong plus.

• Ability to travel 5-10%.

What You Bring

• A people‑first mindset with a calm presence.

• A proactive, solution‑oriented approach.

• Fairness, consistency, and partnership.

• Curiosity, feedback‑driven mindset, and collaboration.

• A commitment to elevating the employee experience.