Hotel Front Desk Clerk

Job Summary
The Home2 Suites by Hilton is seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
• Handle reservations, cancellations, and modifications using hotel management software.
• Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
• Maintain front desk operations, including managing phone systems and ensuring the lobby area is clean and organized.
• Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
• Address any guest complaints or issues with professionalism and courtesy, striving for resolution.

Skills

• Strong customer service skills with a focus on hospitality excellence.
• Proficiency in using phone systems and hotel management software.
• Excellent phone etiquette to communicate effectively with guests over the phone.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Previous experience in front desk operations or hotel management is preferred but not required.
• Knowledge of night audit processes is beneficial for candidates interested in evening shifts.
• Strong organizational skills and attention to detail to manage multiple tasks simultaneously.

Join our team as a Hotel Front Desk Clerk where your contributions will create memorable experiences for our guests

Job Types: Full-time, Part-time

Pay: $ $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person