Metabolic Support Specialist

About SpiroFit

We are a rapidly growing leader in cutting-edge metabolic and performance testing technology. Our premier product serves as the world's most portable, lab-grade metabolic analyzer that delivers real-time insights into aerobic performance, substrate utilization, resting metabolic rate, and more. Built on advanced O₂, CO₂, and FLOW sensor technology, the SpiroFit system brings professional-grade respiratory and metabolic analysis out of the lab and into real-world settings, from clinics and fitness centers to athletic training environments and military readiness applications.

At SpiroFit, we're passionate about empowering coaches, clinicians, scientists, and athletes with meaningful data that drives performance, health, and human potential. As a company, we innovate at the intersection of physiology, technology, and performance science, and we're just getting started. With customers and partners spanning
health and wellness, fitness, academic institutions, military, first responders, and elite athletes
, our work impacts human performance on a global scale. We believe in fostering a culture that values
innovation, teamwork, continuous learning, and meaningful career growth
as we expand our product line, service offerings, and international footprint. Join us and help shape the future of metabolic and performance assessment.

We are looking for a Metabolic Support Specialist to join our growing team. This role can be based either in our HQ in Bluffton, SC or remote in the Eastern Time Zone (with travel as required).

What You'll Do:

As our
Metabolic Support Specialist,
you will report directly to our Head of Customer Experience and play a critical role in shaping how SpiroFit USA supports, educates, and builds long-term relationships with its customers. This role sits at the intersection of physiology, technology, and customer experience, supporting a diverse customer base that ranges from elite performance coaches and researchers to clinicians and individuals new to metabolic testing. The ideal candidate is a self-sufficient, creative problem-solver who is eager to deepen their expertise in metabolic testing, thrive in a fast-growing environment, and help scale world-class customer support as the company grows.

Customer Success

• Manage new-user onboarding and inbound requests via email, Zoom, and other communication channels with clear, patient, and technically accurate guidance
• Serve as a primary point of contact for customer support
• Support customers in developing mastery of the SpiroFit product environment via time-sensitive onboarding, product deployment and training assistance, and education of testing workflows and data interpretation
• Conduct proactive customer support and manage assigned accounts and associated support escalation, ensuring timely follow-up and resolution

Technical Support

• Develop and maintain a deep understanding of metabolic testing principles, best practices, and the full SpiroFit product ecosystem, including hardware, software, testing protocols, and troubleshooting
• Assist customers in understanding test results and translating data into practical, real-world insights

Operational Support

• Utilize Microsoft, Google, and other internal tools to track support metrics, manage workflows, and assist with day-to-day operations
• Ensure data integrity and organized documentation across all customer interactions
• Prepare internal summaries, reports, and updates to support leadership and improve customer experience processes
• Learn to navigate and maintain accurate records within the CRM system, including customer profiles, support tickets, documentation, and follow-ups

Who You Are:

• You have
  formal training
  in exercise physiology, kinesiology, health sciences, or a related field; a Master's degree or PhD is a strong plus
• You bring
  5+ years of hands-on experience
  in health, fitness, or human performance environments (required)
• You hold (or are working toward) respected certifications such as CSCS or CPT through organizations like the NSCA, NASM, ACSM, ACE, or similar
• You're fluent in both
  science and communication
  , able to translate complex physiological and technical concepts into clear, supportive guidance
• You're highly
  comfortable with technology
  , including spreadsheets, data tools, and learning new software platforms quickly
• You're
  self-directed
  ,
  organized
  , and
  effective
  in a remote or hybrid work environment
• You take ownership, manage your time well, and maintain a high standard of professionalism
• You're
  curious
  ,
  adaptable
  , and
  excited to grow
  with a scaling company at the intersection of physiology, technology, and performance

What You'll Get From Us:

• Comprehensive Training & Onboarding
  : Extensive training to build deep product knowledge, customer support expertise, and familiarity with SpiroFit systems, hardware, software, and testing protocols
• Ongoing Growth & Development
  : Continued professional development opportunities as SpiroFit expands globally and evolves its product and service offerings
• Competitive compensation
  designed to reward top talent
• Comprehensive health coverage
  : medical, dental, vision, and life insurance