Service Advisor

Job Summary

The Service Advisor initiates automotive services and repairs by addressing customer concerns; recommending needed services and maintenance; verifying warranty and service contract coverage; developing estimates; writing repair orders; selling ethically needed repairs and maintenance; and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. Demonstrate ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business.

Benefits

• Competitive Pay of Bi-Weekly Draw plus Commission
• Insurance Benefits the first of the month following 30 days
• Choice of Three PPO Medical Insurance Plans with Employer Contribution After 30 days
• Choice of Two Dental Insurance Plans – One with Unlimited Calendar Year Maximum
• Employer Paid Life Insurance & Accidental Death/Dismemberment Benefit
• Vision Insurance
• Voluntary Life Insurance
• Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance
• Employee Assistance Program
• 401(k) with Employer Match
• On Demand Pay Program
• Paid Time Off
• Employee Discounts

Job Responsibilities

• Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and documents then explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor and calculating customer's