Assistant Manager

Assistant Manager - San Francisco

About Us

Aldea Home & Baby is a beautifully curated boutique offering stylish, sustainable home décor, baby essentials, and thoughtful gifts. Our mission is to create comfortable, healthy, and happy homes through all of the phases of family life.

About the Role

We're looking for an experienced, hands-on retail professional who loves connecting with customers and leading a team. As an Assistant Manager, you'll help drive sales, uphold Aldea's visual and operational standards, and inspire your team to deliver an exceptional customer experience every day.

Key Responsibilities:

Leadership & Store Operations

• Support the Store Manager in daily operations, including staff supervision, scheduling, and performance feedback.
• Help drive the store to meet and exceed sales targets and key performance goals.
• Oversee opening and closing procedures, ensuring accuracy and security in all financial transactions.
• Maintain visual merchandising and store presentation to reflect Aldea's brand standards.
• Manage inventory levels, replenishment, and stock accuracy.
• Handle customer service escalations with professionalism and care.
• Support onboarding and ongoing training for team members.

Sales & Customer Experience

• Deliver personalized, knowledgeable customer service that reflects Aldea's brand values.
• Provide expert product guidance, especially for baby gear such as strollers, car seats, and nursery essentials.
• Demonstrate products confidently and educate customers on features, functionality, and safety.
• Foster lasting customer relationships through follow-up, special orders, and community connection.
• Model and coach selling techniques to help the team achieve sales and service excellence.

Team Collaboration & Communication

• Partner with the Store Manager to ensure smooth communication between staff and leadership.
• Support a positive, inclusive, and professional store culture.
• Help coordinate in-store events and promotional activities that engage the local community.
• Serve as manager-on-duty when the Store Manager is offsite.

Qualifications & Skills

• 2+ years of retail management or keyholder experience.
• Proven success in a customer-facing sales environment.
• Strong communication and leadership skills with a collaborative mindset.
• Confident with product demonstrations and high-ticket sales (baby gear experience a plus).
• Detail-oriented, organized, and dependable.
• Proficient with Shopify POS or similar retail systems.
• Able to lift up to 40 lbs and stand for extended periods.

Benefits

• Competitive salary based on experience
• Performance-based commission
• Paid Time Off
• Flexible scheduling (weekends required)
• Merchandise discounts on all Aldea Home & Baby products
• Ongoing training and opportunities to grow your product knowledge and customer engagement skills
• A creative and supportive work environment.

Equal Opportunity Employer

Aldea Home & Baby is an equal opportunity employer committed to creating an inclusive and diverse workplace. We celebrate the unique backgrounds, perspectives, and talents of our employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable laws.

We believe that a diverse team fosters creativity, innovation, and a welcoming environment for all. If you require accommodations during the hiring process, please email us at —we're happy to support you.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person