Client Experience and Sales SpecialistThérapie Clinic • St Albans, England, United Kingdom
Dieses Stellenangebot ist nicht mehr verfügbar
Client Experience and Sales Specialist
Thérapie Clinic
- St Albans, England, United Kingdom
- St Albans, England, United Kingdom
Über
in our
Brand New St Albans Clinic . In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to
‘Do their best work at Thérapie,’
and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
Key Responsibilities Client Satisfaction
Deliver outstanding client service from first contact to follow-up
Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
Maximise clinic efficiency through smart diary and booking management
Manage stock accurately, including AWI deductions
Drive and convert consultations with strong upselling and cross-selling
Meet KPIs for consultation success, walk-in conversions, and average spend
Ensure a seamless check-in/out journey for every client
AWI Performance & Growth
Promote skin consultations and identify upsell opportunities via forms
Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills Qualified Beauty Therapist
Proven experience in client experience management, customer service, or a similar role.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
INDHP
Uncapped Earnings With our uncapped commission structure, the sky's the limit!
Treat Yourself Enjoy free laser hair removal, free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
Share the Love Avail spouse and family discounts, spreading the joy of Thérapie.
Sisterly Love 10% off Thérapie Fertility & Optilase treatments – because family helps family.
Thérapie Fertility We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
Optilase Eye Clinic We offer free laser eye surgery to all team members after they have been with us for 2 years.
Skin Royalty Discounts on leading skin brands & treatments (Murad, Skin Theory).
Career Pathways Embark on a journey of career progression & management training – we believe in promoting from within!
Knowledge Oasis Immerse yourself in a full week of paid training in our academy, where knowledge is power.
Big Birthday Bash Leave Enjoy an extra day off on your landmark birthdays to celebrate in style!
Longevity Bonus Earn extra annual leave days after 2 years of dedicated service.
Employee Assistance Scheme Access confidential support services for personal and professional well-being.
Application Process STEP 1
Explore Opportunities:
Start by finding the role that excites you.
STEP 2
Submit Your Application:
Apply by uploading your CV.
STEP 3
Application Review:
Our Talent Acquisition Partners will carefully review your application.
STEP 4
Initial Contact:
If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
STEP 5
Interview Stage:
Complete the interview process with our team.
STEP 6
Offer & Onboarding:
If successful, you'll receive your offer along with onboarding details.
STEP 7
Begin Your Journey:
Attend our state-of-the-art training facility to kickstart your career with us.
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Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.