Purchasing and Sales Operations Manager
Select Technology
- England, United Kingdom
- England, United Kingdom
Über
At Select Technology, we don’t just deliver IT support – we empower businesses to modernise, secure, and streamline through smart, strategic technology solutions. We’re looking for a high-energy, self-motivated Purchasing and Sales Operations Manager to help us grow, drive margins, efficiency and customer satisfaction through competitive sourcing across technology and connectivity, and shape strategy as part of the Management Team. Sounds good, right…?! What you’ll be doing Client service & delivery: Oversee day-to-day management of client requests, including quoting, ordering, and fulfilment; ensure all requests (client and internal) are actioned within agreed timescales; maintain consistently high service levels with the goal of achieving 100% CSAT feedback; minimise returns, refunds, and delivery errors through proactive quality management.
Commercial accountability: Own commercial performance, ensuring maximum profitability on each transaction while remaining competitive in the market; deliver agreed monthly and annual revenue and margin targets through effective forecasting, pricing strategy and strong commercial discipline; proactively identify and implement strategies to increase client engagement, wallet share and lifetime value across hardware, software, subscriptions and services; work closely with Technical Account Managers, Service Desk and Projects teams to identify, shape and convert subscription and transactional sales opportunities; use customer and supplier data to identify growth opportunities, optimise commercial outcomes and support informed strategic decision making.
Operational excellence: Own and manage procurement and quoting systems (ConnectWise Procurement Module, ConnectWise CPQ, Sage 50 integrations, and related connectors); develop, document, and maintain Source & Supply processes, ensuring consistency and scalability; provide training and guidance to the Source & Supply team to ensure best practices and compliance.
Leadership & collaboration: Lead, coach, and develop the Source & Supply team, fostering a culture of accountability and service excellence; contribute to business strategy and decision-making as an active member of the management team; identify and implement continuous improvement initiatives to enhance efficiency, profitability, and client experience.
Key Performance Indicators (KPIs) Client Satisfaction: Maintain 100% CSAT or agreed target.
Financial Targets: Achieve monthly and annual revenue and profit targets.
Operational Efficiency: Reduction in returns/refunds; timely responses to all requests.
Process & Compliance: Up-to-date documentation, effective use of ConnectWise and Sage systems.
Team Performance: High engagement, development, and delivery against goals.
What you’ll bring to the table Skills & experience: Strong commercial acumen with proven experience in IT sourcing and procurement, supported by a highly analytical and data-driven approach.
Commercial awareness: Outcome-focused with strong negotiation and supplier management skills to drive value, margin and risk mitigation.
Communication: Persuasive and confident communicator, able to influence stakeholders and partners at all levels.
Technical knowledge: In-depth knowledge of hardware, software, licensing, subscription and connectivity models.
Systems experience: Hands-on experience with procurement and quoting systems such as ConnectWise Procurement and CPQ, and Sage 50 or equivalent.
Leadership: Proven people leader with the ability to coach, motivate and develop high-performing teams.
Operations mindset: Process-oriented and detail-focused, with a continuous improvement mindset and a drive for operational excellence.
Collaboration: Strong collaborator, able to work effectively across technical, commercial and management teams.
The nitty gritty details Base Salary: £45,000 – £55,000, depending on experience and qualifications.
Flexible hybrid working, 26 days holiday, strong culture of growth & innovation.
Working hours: 9:00 – 5:30, Monday to Friday; may require flexibility for events.
What’s in it for you?
We are passionate about cultivating a fun and rewarding environment where our team is looked after while providing a framework and incentives to enable everyone to fulfil their potential. People first mentality: Our customers come first and so do our team. We pay fairly and more often than not you’ll get an annual pay increase. Flexible and fun work environment: We work hard, but we also have a lot of fun along the way. We’re supportive and understand that life happens. If you need to clock off early for something personal, or work from home an extra day every now and again we’re happy to oblige. We even offer 2 days paid leave if you need time off to look after a poorly child or relative. The best of the best: We want our team to be the best and provide the greatest customer experience possible. That means we champion people to progress, and we’ll pay for your training to get you to the next level and pay you the market rate for your new skills. Wait, there’s more?! You’ll get 25 days holiday, plus bank holidays.
It’s 26 with a bonus day off for your birthday.
Every year we try to pay out a bonus to recognise everyone’s efforts.
Every 3 months we all get together to do something fun, and it’s all on Select!
Ride2Work Scheme
Games room – pool, darts, arcade machine; lunch breaks just got more fun.
Free fruit and soft drinks.
Posh coffee and hot chocolate at the click of a button.
If you introduce new clients or staff, you’ll get a bonus.
Perkbox discounts on cinema, restaurants, gym, etc.
Plus pizza, lots of random pizza!
Job type: Full-time Salary: £45,000 to £55,000 per year, depending on experience and qualifications. Schedule: Monday to Friday 9:00 – 17:30 Work Location: Hybrid in Paddock Wood or home Benefits:
Company events
Company pension
Employee discounts
Referral programme
Hybrid Working – minimum of 3 days in the office per week (After successful passing of probation)
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Sprachkenntnisse
- English
Hinweis für Nutzer
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