Compliance Manager

Job Family

About Us  

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

Who We Are  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them. 

We're 

What We Do  

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit   

Job Description Summary

Job Description

Responsibilities

Leadership & Oversight

• Manage the client complaint handling and agent investigations team, ensuring adherence to regulatory and internal compliance standards.
• Oversee end-to-end complaint handling process, including intake, investigation, resolution and reporting.
• Supervise investigations into agent conduct, including sales practices, documentation deficiencies and regulatory breaches.
• Ensure timely escalation of high-risk cases to senior management and regulatory bodies as required.

Regulatory Compliance

• Maintain compliance with CIRO, provincial insurance regulators and internal policies for both life insurance and mutual fund distribution channels.
• Ensure accurate and complete documentation of complaints and investigations in compliance systems (e.g., RegEd, COMSET).
• Monitor regulatory developments and update procedures accordingly.

Process Management & Reporting

• Develop and implement robust complaint handling and investigation procedures.
• Prepare periodic compliance reports for senior leadership and regulators.
• Identify trends and root causes from complaints and investigations to recommend process improvements.

Stakeholder Communication

• Liaise with agents, clients, regulators and internal departments during investigations.
• Guide and train agents and staff on complaint handling and compliance expectations.

Risk Management

• Assess potential financial exposure and reputational risk from complaints and investigations.
• Recommend disciplinary actions for agents where warranted, including escalation to Agent Conduct Review Committee.

Qualifications

• Post-secondary degree in business, finance, law or related field, or equivalent experience
• Seven years of experience in the financial services industry
• Four years of compliance experience, preferably in life insurance and/or mutual fund sectors
• Two years of management experience
• Experience in complaint handling and agent investigations
• Strong understanding of regulatory frameworks (CIRO, provincial insurance regulators)
• Completion of Investment Funds in Canada (IFIC), Canadian Securities Course (CSC), and/or Life License Qualification Program (LLQP)certification ( Or obtain within the first 3 months of employment)
• Excellent analytical and investigative skills
• Strong leadership and team management capabilities
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities under tight deadlines
• Proficiency in compliance systems and MS Office tools

Preferred Qualifications

• Experience in an agent-facing compliance role
• Familiarity with disciplinary processes and enforcement actions

Working Conditions

• Office environment; hybrid
• Occasional travel