Customer Service Manager

The Company
Cypress Creek Renewables is powering a sustainable future, one project at a time. We develop, finance, own and operate utility-scale and distributed solar and storage projects across the country. Fostering a diverse group of innovative thinkers from all backgrounds, Cypress people are drawn to work in a purpose-driven organization. We hope you will join us.

Overview
We are seeking a detail-oriented and client-focused
Customer Service Manager (CSM)
to oversee day-to-day client support and operational excellence within our Solar and Storage Operations and Maintenance (O&M) division, Cypress Creek Solutions. The CSM will ensure service delivery aligns with client expectations, maintain strong relationships, and continuously seek improvements to enhance client satisfaction. This role requires strong organizational, communication, and problem-solving skills, as well as an understanding of the renewable energy industry.

Responsibilities
Day-to-Day Issue Resolution

• Serve as a primary point of contact for daily operational inquiries and client requests.
• Troubleshoot and resolve service-related issues promptly, ensuring alignment with service level agreements (SLAs).
• Prepare for and facilitate weekly or bi-weekly customer discussions to review ongoing activities, updates, and concerns.

Service Delivery Oversight

• Ensure the delivery of Solar and Storage O&M services meets client expectations and SLAs.
• Collaborate with internal teams, including field technicians and engineers, to address operational challenges and maintain service continuity.
• Proactively monitor service activities to ensure timely and efficient execution of maintenance schedules and issue resolution.

Customer Satisfaction

• Conduct regular check-ins to monitor client satisfaction and address concerns.
• Facilitate service performance reviews with clients to ensure transparency and alignment.
• Obtain updates on ongoing service activities and communicate effectively with clients to manage expectations.

Process Improvement and Reporting

• Identify areas for improvement in operational workflows and collaborate with internal teams to implement solutions.
• Provide regular, detailed reports on service metrics, including uptime, response times, and client satisfaction levels.
• Manage ShareFolder and CMMS (Computerized Maintenance Management System) access, ensuring proper documentation uploads and compliance with client requirements.

Internal Collaboration

• Partner with the