System Administrator

Title: System Administrator (Support role)

Location: Raleigh, NC

Duration: Long Term

Job Description:

This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.

This is an onsite position.

We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.

System Admin Mid-Level Contractor Duties – EEM Support

• Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Experienced in imaging and provisioning new equipment hardware & provide to customer
• Experienced in supporting mobile devices
• Experienced with supporting Apple devices
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed

Skill Required / Desired Amount of Experience

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

• 3 Years of Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• 3 Years of Image or provision new equipment hardware & provide to customer
• 3 Years of experience in supporting mobile devices
• 3 Years of Experienced with supporting Apple devices
• 3 Years of use strong organizational skills to track onboarding & shipping activities based on customer requests
• 3 Years Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• 3 Years of Test upgrades and software changes; Install software following security & internal processes
• 3 Years of Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base
• 3 Years of Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust
• 2 years of Work with vendors on warranty cases Collaborate with internal teams on technical issues
• Required