Service Desk Engineer

Client is looking for a
Service Desk Engineer
to support operations and serve as a technical expert within a manufacturing environment. Hands-on support for both legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing). NEED strong troubleshooting skills and can
**support both front-office + factory-floor systems/employees.

Location: Everyday On-Site (Spring Hill)
Compensation:**
$50,000-$60,000

Required Qualifications:

• 5+ years of IT support experience
• Experience supporting
  manufacturing environments
  and related hardware/software setups.
• Strong knowledge of
  Windows operating systems
  : XP, 7, 10, 11; Server 2003 through 2022.
• Proficiency with
  hardware support
  , including desktops, servers, networking gear, and printers.
• Familiarity with
  Active Directory
  , DNS, DHCP, and Group Policy.
• Experience with
  ticketing systems
  and documentation best practices.
• Ability to prioritize tasks and manage multiple technical issues efficiently.
• Excellent communication skills and a strong sense of ownership.

Preferred Qualifications:

• Experience with virtualization (VMware, Hyper-V) and/or cloud platforms (Azure).
• Microsoft Environment/InTune
• VoIP experience would be nice

Duties:

• Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003)and modern systems (Windows 10/11, Server 2016/2019/2022).
• Support printing systemsincluding networked and industrial printers common in manufacturing environments.
• Perform hardware diagnostics, repairs, and upgradesfor desktops, laptops, thin clients, and peripherals.
• Manage OS deployments, updates, and configuration across a diverse IT environment.
• Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar).
• Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime.