Partner Success Manager

Position Reports to: TBD

Department: Partner Success/Operations

Position Type: Full-time/Remote 

FLSA: Exempt

ABOUT VAXCARE

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

THE POSTION

You have the opportunity to represent VaxCare to its partner (customer) base with the goal of helping them fully leverage VaxCare's technology platform to administer patient care and deliver the triple aim of healthcare (lower cost, better outcomes, better experience).  The Partner Success Manager (PSM) is dedicated to establishing oneself as a dependable and trusted advisor who understands their Partner's business and immunization program goals and can accelerate the Partner's time to efficiently maximize value realization from VaxCare's technology platform.  This includes managing the partner relationship, driving product adoption, acting as the Voice of the Partner (VOP), and meeting specific performance metrics within a portfolio of accounts. If you consider yourself a creative problem solver and enjoy engaging partners and impacting public health with a great team of people, this could be a perfect fit for you at an exciting and growing company

ESSENTIAL RESPONSIBILITIES

• Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. Establish yourself as a "trusted advisor" that the partner can count on to help them achieve their business objectives
• Meet and exceed Key Performance Metrics that are aligned to partner and VaxCare success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition
• Collaborates with internal teams to execute initial training and executes on-going training to ensure that they efficiently and consistently achieve the maximum value from the VaxCare technology platform in the shortest amount of time
• Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partners agreed upon vaccine program outcomes and business goals are consistently met
• Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon
• Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools & technology
• Use tools & resources with supporting data to drive better product adoption and objectives
• Recommend and gain agreement with partners on needed actions to optimize their use of VaxCare's technology solution and delivery of patient care
• Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization.
• Manage key projects that enable the success of both VaxCare and the partner

EXPERIENCE AND QUALITIES DESIRED

• Experience in direct partner (customer) engagement (selling,