Front Desk Agent

DoubleTree by Hilton New Orleans Airport Kenner, LA 70062

Do you have a passion for people and a knack for making a great first impression?

At the DoubleTree by Hilton New Orleans Airport, we know that a warm welcome can change a traveler's entire day. We are looking for friendly, professional, and reliable Front Desk Agents to join our team. Whether you are looking for a stable career path (Full-Time) or a flexible schedule that fits your life (Part-Time), we have a place for you

• Travel for Less: Huge discounts at Hilton hotels worldwide.
• The "Cookie" Culture: Be part of a brand that values warmth and hospitality.
• Career Growth: Many of our managers started at the front desk. We provide the training to help you grow.
• Comprehensive Benefits: (For Full-Time) Health, dental, vision, and 401(k) options.

• The Welcome: Checking guests in and out with a smile (and a warm chocolate chip cookie).
• The Hub: Handling guest requests, answering phone calls, and providing local recommendations for dining and transport in the New Orleans area.
• The Details: Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system.
• The Solution: Solving guest issues on the fly with a "make it right" attitude.

• On Your Feet: Ability to stand for the duration of an 8-hour shift.
• Communication: Constantly interacting with guests in person and over the phone.
• Physical Effort: Occasional lifting or moving of guest luggage or packages (up to 30 lbs).
• Environment: Working in a professional, climate-controlled lobby environment.

• Availability:
• Full-Time: Must be available for a mix of shifts (7 am–3 pm, 3 pm–11 pm), including weekends and holidays.

• Part-Time: Flexible shifts available; please specify your availability in your application.

• Experience: Previous customer service experience is a plus, but we are happy to train anyone with a great attitude

• Tech-Savvy: Comfortable using computers and learning new software (Hilton OnQ experience is a major bonus).
• Local Knowledge: Familiarity with the Kenner/New Orleans area to help our guests navigate the city.

Click Apply now to join the team at the DoubleTree by Hilton New Orleans Airport

A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.