Customer Service Representative

Job Title: STC Advocate/CSR

Job Description

The STC Advocate role is a unique blend of responsibilities where you will act as the face of our company. As our process is entirely online, meeting you to pick up their vehicle will likely be the first face-to-face interaction our customers have with our company. You will have the freedom to ensure our customers have a unique and positive experience.

Responsibilities

• Deliver a memorable and exceptional experience to every customer.
• Accurately and efficiently complete customer paperwork and maintain thorough notes in our tracking system.
• Prioritize safe driving and maintain a clean driving record in accordance with company policies.
• Assist team members with various tasks as necessary.
• Drive a company-owned car to approximately 6-8 customer appointments daily, greet customers, inspect the car they are selling, complete paperwork on an iPad, arrange for the vehicle's pickup, and proceed to the next appointment.

Essential Skills

• Customer service orientation with at least 2 years of customer-facing experience.
• Clean Motor Vehicle Record (MVR) for the past 5 years.
• High School Diploma or equivalent.
• Valid Driver's License.
• Strong attention to detail and ability to communicate customer offerings clearly.
• Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
• Excellent visual acuity and manual dexterity required for frequent driving.
• Proficiency in English (reading, writing, speaking, understanding).

Additional Skills & Qualifications

• Sense of humor and passion for customer experience.
• Goal-oriented, enthusiastic, and self-motivated.
• Team player with an understanding of teamwork value.
• Interest in working in a fast-paced environment.
• Open availability for all working hours, including rotating weekends.

Work Environment

This role involves spending time both indoors and outdoors, with potential exposure to inclement or extreme weather conditions. You will spend time in the office and on the road, requiring adaptability. Training may vary, so candidates should be prepared for a dynamic environment. The work pace is quick, and you will be part of a creative and growing company. The position offers opportunities for career growth, and direct hires are eligible for performance bonuses and excellent benefits. Work hours and pay rates vary by location, and some positions are contract-to-hire.

This is a Contract position based out of Grimes, IA 50111.

The pay range for this position is $ $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending