Customer Service Representative I

Essential Job Functions:

• Primary initial contact for customer interactions via phone, email, and in person
• Process quotes and orders as requested
• Prepare and deliver shop floor details for production
• Execute proactive outbound sales calls as needed
• Provide exceptional levels of customer service with a strong focus on sales activities
• Respond to and answer customer questions in a timely fashion
• Read basic hardware templates to determine machining requirements
• Understand and apply fire label requirements
• Identify issues with orders and provide creative solutions and/or corrections
• Work closely with all members of the team to create a positive customer experience
• Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements
• Assist with internal ordering functions for inventory replenishment and work closely with vendors
• Support 5S/lean program by keeping an organized and clean workstation and office space
• Multitask and handle a varied number of duties in a fast-paced environment
• Research and process credit claims made by customers
• Collaborate with accounting, production, sales, and management
• Investigate and identify credit claim requests and assign the accurate credit reason
• Assist in processing orders for customers with CIA terms
• Create IFS reports
• Work individually and as a team to promote a positive and engaging work environment
• Always adhere to safety rules
• Complete special projects and tasks as assigned

Qualifications:

• Preferred: Bilingual in English and Spanish
• Have a pleasant and customer-focused demeanor for greeting customers in person and on the phone, and the ability to handle difficult or upset customers while maintaining professionalism and tact
• Ability to review own work and the work of others ensuring the accuracy of data entry
• Ability to use general office equipment
• Proficiency in data entry and analysis, telephone etiquette, and