Software Developer/L2 Support Specialist

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing Software Developer to develop new product features bug fix based on user requirements. The ideal candidate is a creative problem solver at heart who thrives in a team environment.

Responsibilities:

• Analyze user requirements and to develop new product features and bug fixes
• Troubleshooting, solving and training difficult technical problems
• Participate in software performance optimization and security control
• Participate in external API communication, coordination, debugging, and development
• Participate in hardware integration, such as printers, card readers, etc.
• Work at least 1 day a week as L2 Support, listening to customer complaints firsthand and troubleshooting
• Manage a balance of speed with the importance of attention to detail

Skills/Requirements:

• Work as L1 IT Support Specialist for 9 to 12 months before transitioning to R&D department (The time frame of working as a L1 would depends on the technical knowledge during the interview)
• Extraordinary logical ability, able to analyze problems in detail and cleverly find verification methods, Achieving a logical closed loop
• Very good communication and service skills, both external and internal communication can be accurate, complete, timely and friendly, and very happy to share new knowledge with others
• Continuous learning ability, curiosity about the industry and technology, and the ability to use new knowledge to improve work efficiency
• Mastering with these language or frameworks would be a plus: PHP, Javascript, Jquery, Html, CSS, Bootstrap, Python, C++, Workman socket, ESC/POS
• Familiar with Mysql DB and SQL statements, familiar with Linux commands and shell script, have a certain understanding of the network and printers and other hardware
• Bachelor degree or above in computer science or software
• Bilingual in Chinese and English or Spanish and English

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• 5 days a week