Resident Advocate

Do you know, you have the power to change the course of someone's life? Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.

Avivo's Ending Homelessness division provides pathways to housing for individuals experiencing homelessness. We work with county coordinated entry systems and tribal governments, as well as operating a unique street outreach teams to connect unsheltered individuals with shelter and housing. We assist individuals as they find and maintain housing, supporting them in scattered-site apartments in the community as well as site-based housing.

About Us
At Avivo, we believe that everyone deserves the chance to live well and thrive—regardless of the barriers they face. Our Ending Homelessness Division supports individuals experiencing homelessness through harm reduction and housing-first approaches that are rooted in dignity, compassion, and community connection. Avivo Village is a nationally recognized, low-barrier shelter offering privacy, safety, and wraparound services to individuals who may not be served in traditional settings.

Your Role
As a Resident Advocate, you'll play an essential role in creating a safe, welcoming, and supportive environment for individuals experiencing homelessness. You'll work alongside a deeply committed team of professionals, helping residents feel respected, seen, and supported as they take steps toward stability and housing. This is more than a job—it's a chance to make a difference every day.

Schedule Information

• Must be available to work first shift days from 6am - 2:30pm

Shift days are: Sunday, Monday Tuesday and Friday

This position is a 32 hr. work week but paid for 40 hrs.
Key Responsibilities Include

• Build daily, supportive relationships with residents through presence, engagement, and meaningful conversations.
• Conduct regular safety and wellness checks of rooms, bathrooms, and facility areas—ensuring the safety, cleanliness, and well-being of all residents.
• Respond to resident needs and emergencies, including administering Narcan and CPR, calling emergency services, and de-escalating mental health or substance-related crises.
• Maintain the cleanliness of the interior and exterior of the facility, including resident rooms, common areas, and surrounding neighborhood space.
• Distribute meals and follow food safety protocols including storage, temperature checks, and disposal.
• Assist with room flips by restoring units after discharge—including light repairs, painting, and staging.
• Support residents during discharge by helping pack belongings and storing them when needed.
• Actively participate in trainings and initiatives around harm reduction, trauma-informed care, and motivational interviewing.
• Accurately document key information using the electronic health record (EHR) system.
• Communicate clearly with team members, supervisors, and residents, maintaining professionalism and confidentiality at all times.

Qualifications

What You Offer

• High school diploma or equivalent required; education or coursework in human services, health, or related fields preferred.
• Two years of experience supporting individuals impacted by homelessness, substance use, or mental health challenges.
• Lived experience will be valued as part of the qualifications.
• CPR certification or willingness to obtain immediately.
• Strong communication and crisis de-escalation skills.
• Familiarity with harm reduction, trauma-informed care, and housing-first principles.
• Ability to lift up to 50 lbs., perform physical tasks such as cleaning or painting, and work on your feet for extended periods.

Benefits We Offer

• Medical Health plan
• Health Savings