Lead Concierge Desk Rep

Full Time - 40 hours

Shift - 11:30 am to 10 pm

Benefits Eligible

Location - Barnes Jewish Hospital

Prior concierge experience is preferred

Working to support training new team members and helping to continue to grow the team

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Preferred Qualifications

Role Purpose

Oversees the daily assignment of concierge staff to ensure all Barnes Jewish Hospital service lines receive adequate and consistent coverage. Provides database management and tracking of concierge statistics. Oversees and directs new concierge training program. Develops and maintains excellent relationships with internal stakeholders and external volunteers. Provide administrative support to the management staff and the initiatives of the department.

Responsibilities

• Coordinates VIP process by integrating activities and communication to administration, nursing leadership and Foundation. Maintains data base for daily activity of services provided.
• Creates staff, department and external customer awareness of the functions and services of Concierge department by facilitating presentations for BJH and WU.
• Maintains lodging lists, updates for any changes to property, establishes excellent relationships with hotel sales people. Checks for hotel availability, collects room night activity from each property and maintains data base of all information.
• Directs the daily operation of the assigned concierge office to include ensuring daily tasks are completed by concierge, Meet and Greets are assigned, new admit patients are rounded on, and there is adequate office coverage.
• Responsible for oversight of the Concierge program including, development of orientation, conducting training of current and new Concierge staff, and continued mentoring of Concierge staff for process and performance approval.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 5-10 years

Preferred Requirements

Education

• Associate's Degree

Supervisor Experience

• No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer