Retail Manager, LMC Gift Store

Position Description:

The Retail Manager will be responsible for ensuring overall sales goals are met. Also, the Retail Manager will lead a team towards profitability, first-class customer service, and the Gift Stores operations with the support of the Director of Retail Operations.

He/She provides leadership and guidance to the Gift Store staff with an effort to:

• Create an environment focused on customer satisfaction
• Achieve maximum productivity, and profitability

Responsibilities are performed with considerable independence and reviewed periodically.

Qualifications:

• College Degree in Business or related field is preferred
• 3+ years in retail management
• Proven track record in achieving sales results
• Strong communication skills, both verbal and written
• Superior customer service skills
• Ability to work in a fast-paced, changing environment
• Knowledge in staffing, coaching, counseling, training, and development of employees

Expectations:

• Management
• Staff
  • Oversee loss prevention systems of the and provide the highest level of security and awareness in the stores
  • Recruit, interview, select and train gift store personnel to develop a successful sales team
  • Recognize performance issues in a timely manner and partner with Director of Retail Operations to develop plans for resolution
• Customer Service
  • Provide exemplary customer service welcoming customers as guests
  • Respond to customer inquiries and complaints in a professional and timely manner
  • Ensure respect for customers and provide them with a positive shopping experience
• Administrative
  • Keep back room clean, efficient and organized always
  • Stay in compliance of all applicable laws, operating and safety procedures and controls and provide support documentation as necessary
  • Prepare weekly staff schedules to ensure proper floor coverage, in relation to events, promotions, and holidays. Anticipate and plan for long term staffing needs trending seasonally
  • Responsible for scheduling/maintaining store maintenance and cleaning
  • Prepare nightly