Sales Supervisor

Taking something that has a lot of life, something that someone looked at as worthless in a sense, and then making it into something that is precious and beautiful to someone, that they'll want to keep forever. That was something that I always liked."

~Josué Thomas Artist | Founder

GALLERY DEPT. is not just another fashion clothing brand; it is a lifestyle, a vision. We strive to re-purpose and re-imagine something authentic and new with each design and garment. Our goal is to create compelling products without sacrificing quality or artistic integrity for all

Sales Supervisor

The Sales Supervisor will play a crucial role in achieving sales targets and ensuring an exceptional customer experience within our retail store. The successful candidate will lead a team of sales associates, fostering a culture of excellence, customer service and will be responsible for implementing effective sales tactics to drive store revenue growth.

Duties/Responsibilities:

• Maintain exceptional performance in sales associate duties
• Provide ongoing coaching and mentorship to ensure team members meet and exceed sales goals.
• Foster a positive and collaborative work environment that promotes teamwork and individual success.
• In coordination with management, implement effective sales strategies to achieve revenue targets.
• Collaborate with the management team to create and execute promotions and events that drive foot traffic and sales.
• Ensure an unparalleled customer experience through excellent product knowledge, service, and engagement.
• Resolve customer issues and inquiries in a timely and professional manner.
• Maintain visual merchandising standards to enhance the overall store ambiance.
• Track individual and team performance against sales targets.
• Provide regular reports to management on sales metrics, trends, and team achievements.
• Ensure incentive programs to motivate and reward high-performing team members are being followed.
• Collaborate with the inventory team to manage stock levels and ensure product availability.
• Supervise inventory control measures to minimize losses and discrepancies.
• Maintain and apply company's procedures and policies at all times
• Maintain appropriate physical and apparel appearance utilizing uniform standards approved by retail management
• Direct opening and closing procedures; delegate tasks to sales associates
• Perform cash handling, reconciliation, credit card processing, and banking duties
• Enforce compliance with safety policies and regulations
• Communicate with upper management regarding operations and personnel
• Report on employee attendance, productivity, and daily operations
• Assist with the weekly Retail Update report, providing insights and feedback to the manager or sending on their behalf if they are absent.
• Collaborate with the management team to facilitate client engagement initiatives, including special store events, exclusive VIP experiences, bespoke holiday and birthday gifts, and developing grassroots community activities.

Required Skills/Abilities and Qualifications:

• Four+ years of retail sales experience preferably within a luxury retail environment
• Demonstrated success in leadership role
• Passion of delivering exceptional customer service
• Excellent customer service and communication skills
• Must be a strong team player, punctual, and excellent attendance record
• Ability to multi-task, and prioritize tasks
• Strong professional and personable demeanor
• Exceptional organizational and time management skills
• Proficient in computer skills Microsoft Office Suite, Mac, PC
• Familiar with POS terminals, tablets, phone
• Able to work various shifts, including weekends and holidays
• High school diploma or GED equivalent preferred
• Must sign an NDA

Physical Requirements:

• Comfortable standing for long periods of time, physically mobile; can lift up to 20 pounds

Job Type:

• Full Time
• Benefits
• PTO