Help Desk Technician

Client Support Technician (Customer-Focused Help Desk)

Protronics
Roseville, CA

Part-Time

Starting Pay: $20–$24 per hour
$25–$30 per hour for candidates with strong help desk experience and demonstrated customer-service excellence

About the Role

Customer service is the most important part of this job.

Protronics is a growing computer support company serving multiple business clients throughout the Sacramento region. We are looking for a customer-focused Help Desk Technician who enjoys working with end users, answering calls, and solving everyday technology issues with patience and professionalism.

This role is ideal for someone who:

• Enjoys helping people and working on the phone
• Communicates clearly and calmly
• Can explain technical solutions in plain language
• Takes pride in creating a positive customer experience
• Understands that how you help matters as much as what you fix

What You'll Be Doing

• Answer inbound support calls and service requests
• Provide friendly, professional support to non-technical users
• Troubleshoot and resolve common IT issues
• Explain solutions in simple, easy-to-understand terms
• Manage support tickets from start to finish
• Keep customers informed and reassured throughout the process
• Escalate issues appropriately when needed
• Work closely with teammates and follow established service processes

Customer Service Is Critical

We are specifically looking for someone who:

• Is patient and empathetic with frustrated users
• Listens carefully before jumping to technical conclusions
• Remains calm during busy or stressful situations
• Enjoys helping people who may not understand technology
• Works well within a structured, team-based environment

Strong communication and customer-service skills are more important than advanced technical expertise.

Technical Skills (Beginning to Intermediate)

You do not need to be a senior engineer. Expected experience includes:

• Windows desktop support
• Email and basic cloud applications
• Printers and common office hardware
• Remote support tools
• Basic networking concepts (Wi-Fi, routers, switches)
• Experience working within a ticketing system (AutoTask, ConnectWise, or similar)

Training and clear processes are provided.

Preferred Qualifications

• 1–2+ years in a help desk, service desk, or customer support role
• Experience supporting end users in a business environment
• Ability to manage multiple tickets and tasks
• Comfortable asking questions and collaborating with a team
• Certifications (A+, Net+, CCNA) are a plus, but not required

Why Work at Protronics

• Competitive hourly pay with clear growth opportunities
• $20–$24/hour starting
• $25–$30/hour for strong help desk and customer-service experience
• Medical and dental insurance
• 401(k)
• Paid time off
• Ongoing training and certification incentives
• Proven service processes — no "sink or swim" culture
• Supportive, team-oriented work environment

Ready to Apply?

If you enjoy helping people, communicating clearly, and providing calm, professional phone-based support, we'd love to hear from you.

Job Type: Part-time

Pay: $ $30.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Do you enjoy providing phone-based customer support?
• How comfortable are you explaining technical issues to non-technical users?

• Which best describes you?

• I enjoy helping people and explaining solutions

• I prefer advanced technical work with minimal customer interaction

Work Location: In person