Administrative Lab Support

Interested in a career in the Biotech/Pharma/Life Sciences Industry?

We're looking for someone with a great customer service mindset, excellent organizational skills, attention to detail, and who comes to work with a positive attitude ready to take on the day. An ideal candidate is detail-oriented, approachable, and comfortable supporting a fast-paced lab environment while maintaining a professional front-of-house presence.

Administrative Lab Support involves handling essential clerical, organizational, and logistical tasks that keep a laboratory running smoothly, bridging the gap between pure research/testing and daily operations focusing on data entry, supply management, scheduling, and ensuring compliance, freeing up scientists for technical work.

Job Description:

Essential Functions

• Data & Records: Inputting data, maintaining databases, and updating records.
• Logistics & Supplies: Ordering, receiving, stocking, and distributing lab materials and equipment.
• Communication: Answering calls, directing inquiries, and coordinating with staff/external agencies.
• Scheduling: Booking meetings and coordinating staff schedules.
• General Support: Assisting lab management, ensuring safety compliance, and maintaining lab cleanliness/setup.
• Additional support-level tasks as necessary
• Adherence to company and customer COVID-19 safety guidelines
• This position has no direct reports

REQUIRED (Must-Haves):

• High school diploma or equivalent
• 1+ year of administrative, office support, or customer service experience

(lab, facilities, front desk, or corporate office experience is a plus but not required)

• Strong verbal and written communication skills

(comfortable answering phones, greeting visitors, and emailing professionally)

• Proficiency with Microsoft Office / Microsoft 365

(Outlook, Teams, Word, basic Excel skills)

• Strong organizational and time-management skills

(able to juggle , guests, calls, and requests without dropping the ball)

• Professional, customer-service-focused demeanor

(comfortable escorting guests and interacting with employees at all levels)

• Ability to follow procedures and maintain confidentiality
• Reliable attendance and punctuality
• Must pass a pre-employment background check and drug screening
• Available to work within the core business hours of 7AM to 6PM. Service hours are generally 8 AM to 5 PM Monday through Friday

YOU:

• Hungry, humble, and smart
• Work efficiently, effectively, and collaboratively in team environments
• Extraordinary professionalism and customer service
• Positive attitude approaching any task no matter how big/small
• Flexibility – a dynamic environment makes you feel energized, not stressed out
• Be comfortable working within a team, but can also self-manage if needed to work independently
• Great communicator – you're known for clear messaging in company and customer emails and know how to proofread

Benefits & Perks

• No weekends
• Medical coverage, and options for Dental, Vision, and Life Insurance coverage
• Vacation, Sick, and Holiday leave
• 401(k) with company match
• Consistent work hours

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Laboratory: 2 years (Required)
• Customer service: 1 year (Preferred)

Work Location: In person