Practice Manager

Our Culture- Why work with us:

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are:

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards.  Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A Day in the Life of this Role:

In accordance with the mission and under the general direction of the Operations Director, the Practice Manager organizes and assists in evaluating the health center's delivery of high-quality, accessible patient care services. The Practice Manager works closely with the Operations Director, Director of Nursing, Nurse Manager, the site Medical Director, and other members of the management team to manage day-to-day operations.

Summary of Duties:

• · Manages and maintains clinical schedule. Collaborates closely with the Nurse Manager and site Medical Director to maintain a clinical appointment schedule, which supports quality patient care and maximum productivity of clinical staff.
• · Works with the Nurse Manager to review schedules weekly to anticipate any problems.
• · Provides administrative oversight and direction to health center staff in support of the Operations Director for day-to-day scheduling needs.
• · Processes time off requests and payroll timecards for site staff.
• · Assists in coordinating operations of the health center with those of other Outer Cape Health sites and programs, assuring consistent standards of practice from site to site.
• · Seeks resolution of interdepartmental operating problems and conflicts as needed.
• · Monitors approved scheduling budgets to ensure that departments remain within approved levels.
• · Assures compliance with all government and contract requirements for all Health Center services under the direction of the Operations Director.
• · Participates in the implementation of short- and long-term plans based on forecasts of clinical needs.
• · Should conflicts arise, inform the Nurse Manager and/or Medical Director
• · Addresses any conflicts or complaints from patients and identifies the best way to resolve the issue.
• · Completes an Event Report when appropriate and follows up with the Director of Operations if needed.
• · Assists in the investigation and resolution of patient complaints about clinic services in collaboration with the Operations Director, Director of Nursing, and Site Medical Director.
• · Participates in regular management meetings with the Operations Director.
• · Holds regular meetings in the health center to keep employees informed and encourage participation in service improvement.
• · Orients, trains, and manages the performance of assigned health center staff under the direction of the Operations Director.
• · Maintains knowledge of current trends and developments in the field to enhance professional expertise.
• · Regularly monitors work area and environment. May conduct safety rounds. Identifies and rectifies unsafe working conditions or hazards. May provide additional training to staff as needed regarding the work environment.
• · Performs other related duties as required or assigned.

What we need from you:

· Excellent organizational skills, attention to detail, and demonstrated ability to work in a fast-paced environment. Must be patient-focused and have a commitment to high-quality and accessible health care.

· Strong problem-solving, decision-making, interpersonal communication, and performance management skills are essential.

· Excellent patient advocacy, employee relations, and physician relations skills. Must have the ability to manage, change, and develop a team approach in a busy primary health care environment.

· Experience in a clinical setting.

· Associate's degree.

· Computer skills required.

Preferred Qualifications, Education, and Experience

· Knowledge of and previous experience with an EMR is strongly preferred.

AAP/EEOC Statement
Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans' status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall,