Housekeeping Supervisor

POSITION SUMMARY

Housekeeping supervisors support the Housekeeping Department's focus on superb cleaning standards, efficiency, cost effectiveness, and maintaining décor and beauty throughout Kripalu buildings by directly supervising staff and work impact on department.

This position is a Full-Time role. We are looking for a candidate who leads with excellence and create a spotless experience Join us as a Housekeeping Supervisor, where your leadership will make every stay shine brighter.

Schedule:

• 7 AM - 4 PM
• Weekend Availability
• Holidays as needed 

ACCOUNTABILITIES

• Maintain and organize projects to ensure compliance with state and local agencies
• Partner with management to ensure effective implementation of cleaning standards throughout facility
• Maintain and organize all areas of household
• Create weekly shift schedules and daily detailed work schedules for staff. Prioritize work schedules based on room turnover, common area cleaning schedules, and project schedules
• Use computer generated reports to schedule rooms for cleaning; update computer system as room is cleaned
• Regularly conduct inspections of all areas and follow up with staff to ensure the highest standards of cleanliness, beauty, and guest comfort.
• Assist Housekeeping Manager in overseeing, completing, and maintaining quality control of project work
• Train staff on all cleaning procedures
• Maintain open communication with staff, including regularly asking for improvement ideas and engaging with staff in positive, meaningful ways
• Promote and uphold safety within department and facility
• Maintain accurate records on attendance, emergency employee contacts, work assignments, and incidents involving staff members.
• Other duties and projects as assigned

COMPETENCIES

• Demonstrated commitment to valuing equity, diversity and contributing to an inclusive environment.
• Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles.
• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
• Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.
• Embraces experiences as learning opportunities.
• Accepts responsibility for personal and professional learning and growth.
• Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.

ESSENTIAL SKILLS AND EXPERIENCE

• High school diploma or equivalent
• 1-3 years in housekeeping role with at least 1-year leading staff
• Proficiency in English, both written and verbal
• Proficiency in spoken Spanish preferred
• Ability to discern and support high quality of cleanliness
• Willingness and ability to work as member of the cleaning crews
• Ability to perform basic computer tasks including responding to e-mail, updating rooms in the reservation system and entering work requests in the maintenance request tracker
• Ability to think clearly under pressure
• Proven experience and ability to lead staff
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level

MINIMAL QUALIFICATIONS

• Preferred experience in housekeeping or other service-oriented occupation.
• Preferred experience in supervising a team.

VALUED BUT NOT ESSENTIAL SKILLS AND EXPERIENCE

• Prior non-profit experience.

BENEFITS (Start Day One of Employment)  

• Health Insurance
• Dental Insurance
• Vacation, Sick, & Personal Time, Paid Holidays
• Vision
• 403b Retirement Plan
• Flexible Spending and Dependent Care Accounts
• Company Paid Short- and Long-Term Disability
• Company Paid $50,000 Life Insurance Policy
• Free Meals in the Kripalu Dining Hall 
• Discounted Purchases in the Kripalu Shop and for Healing Arts Services
• Yoga Classes, and the opportunity to participate in Kripalu Programs