Clinical Data Warehouse for Research Operations Manager

Position: Clinical Data Warehouse for Research Operations Manager

Department: Research - Support Services

Location: Boston, MA

Schedule: 40 hours per week, Remote (must be able to work Eastern Standard Time business hours)

ABOUT BMC:

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.

You'll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you'll have the tools you need to take charge of your own environment.

POSITION SUMMARY:

The Clinical Data Workforce (CDW-R) Operations Manager provides administrative and operational oversight, business management, and program development that supports the organization's research data infrastructure. This role establishes work procedures and standards to improve efficiency and effectiveness across the CDW-R. Working under the general direction of the Associate Director, Research Data Operations and Strategy, the CDW-R Operations Manager independently manages the inbound CDW-R data request queue and provides matrixed oversight of 4–5 analysts, including overseeing task assignments, monitoring progress, and ensures deadlines are met, while balance priorities across multiple projects. This role requires strong leadership, coordination, and communication skills to effectively align the work of a team of analysts in a matrixed environment without formal supervisory authority.

JOB RESPONSIBILITIES:

• Manage operational needs of the CDW-R, including monitoring workflows, tracking performance metrics, ensuring adherence to deadlines, and facilitating smooth coordination across multiple projects.
• Oversee the data request queue and project assignments, coordinating day-to-day analyst workloads in a matrixed environment through task prioritization, progress tracking, follow-up, and proactive communication to ensure timely completion of requests.
• Oversee the end-to-end billing and invoicing process, including preparing and delivering invoices as well as monitoring timely and accurate