ER Secretary
Mass General Brigham
- Massachusetts, United States
- Massachusetts, United States
Über
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryUnder the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Greets patients arriving at the Emergency Department and may assist with sign in. Enters patient information into EPIC ASAP module. Provides directions and assistance to patients and visitors. Assures the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Performs other duties assigned as needed. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.
Does this position require Patient Care? No
Essential Functions
-Provision of a Safe Environment
- Assists in maintaining a safe environment and intervenes appropriately.
- Identifies and/or initiates appropriate follow up for any safety issue.
-Service
- Ensures patient and family member's needs and expectations are met in a timely and caring manner.
- Maintains the I.C.A. R. E. standards with focus on communication, appearance and respect.
- Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.
-Organizational Ethics
- Maintains and promotes the mission and values of the organization.
- Maintains confidentiality of all patient information
- Respects and supports a culturally diverse staff and patient population.
- Utilizes the proper procedures address patient or family's concerns by notifying the Nursing Director/supervisor or clinical leader.
-Management of Resources/supplies and unit based needs
- Monitors and distributes unit and clerical supplies as directed by the Nursing Director to assure par levels required of efficient operations.
- Maintains work area and off ice equipment in neat and functioning order.
- Initiates and tracks appropriate Facilities, Bio Med, Housekeeping, and IT related problems/replacements/ requests or work orders.
- Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department.
- Assists Nursing Director to manage and facilitate unit projects.
- Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
-Management of Information
- Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the
appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff.
- Participates in shift to shift handoff communication by giving or receiving hand of report to/from the incoming/outgoing unit secretary and charge RN.
- Coordinates and notifies appropriate staff regarding all paperwork coming onto the unit including fax referrals.
- Maintains all patient medical records per hospital policies and procedures in a neat and orderly manner; properly label each page and file testing results and other information in individual medical records accurately and in a timely manner.
- Monitors and informs staff of patient diagnostic tests, appointments, and consults upon the direction of physician or RN.
- Coordinates logistics of patient discharge including transportation and paperwork, etc.
- Performs clerical duties to admit,
Sprachkenntnisse
- English
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