Bistro Supervisor NBU 20.00/hour

40 hours/week

Physical Requirements

Lift 10 lb. routinely

Performs duties standing for several hours daily

Lift 30 lb. occasionally

Travel distances between campus buildings

Duties

Supervision of Personnel

Responsible for the satisfactory performance of all subordinate personnel. Assigns work duties according to job descriptions and work flow for each employee. Procures all equipment and facilities necessary for employees to effectively and efficiently perform their duties. Provides all forms of coaching including discipline, termination, counseling and skill development for all employees. Provides first aid and seeks other medical treatment for employees. Reviews and enforces employee compliance with proper operational procedures and policies, safety and sanitation policies, union contract and/or employee handbook.

Customer Service Front of the House

Maintains customer service during the shift. Handles problems including approving credit, use of ID cards, poor service or food quality, customer accidents, or incidents. Handles operational issues including finding substitute staff, evaluating stocking and cleaning needs, altering service needs and redirecting customer traffic. Answers customer questions in person or via e-mail. May perform initial troubleshooting of cash register and equipment problems. Samples and reviews the product for presentation to customers. ensures proper food sanitation including reviewing temp logs. Opens and closes the operation ensuring unit and product security. Handles cash and setups cash registers as needed. Manages off-site services and special theme events as needed. Responsible for prompt, efficient and HACCP compliant delivery to any location of food items. ensures all food, beverages, equipment items are packaged for proper transport or holding. ensures security, timely set-up and proper display.

May act as the clearing house for information in their building, customer base (concession, student life center) or special events to share with other CAS staff members. Communicates in writing and verbally with various members of the campus and users of the facilities or equipment regarding CAS services, pricing and policies.

Supervisor

Primary responsibility is floor management and supervising immediate issues. This position will be assigned management tasks and projects that they will be responsible for completing successfully, but ultimate direction and responsibility will lie with the manager-level position. This position directs the daily work of employees. As an agent for the employer, all actions and decisions must be in the best interest of the corporation. Conduct must be honest and follow ethical standards set by CAS, SUNY Cortland, and professional practices.

Any duties as assigned based on business needs

Qualifications

High School Diploma or Equivalent

Three years of experience in the unit's area of work i.e. food service or retail sales

Previous supervisory experience preferred

Skills

Computing skills to make cash change, take inventory, create # of pieces for a portion by performing adding, subtracting, multiplication and division

Ability to read on a level to comprehend product labels, recipes and safety instructions

May require the legal right and ability to drive a company vehicle. Driver's license must not have any high risk factors as defined by the Company's vehicle insurance company. Proficient in all Microsoft Office Suite programs and office equipment

Ability to effectively motivate, train, and supervise employees

Ability to interact with customers, coworkers, and vendors in a diplomatic manner

Ability to work effectively as a team member

Ability to perform a variety of tasks in a variety of locations and determine the order and sequence with limited daily supervisory direction.