Case Supervisor RELS

Under the direction of the Owner, Executive Director and Program Administrator, the Case Supervisor is responsible for supervising Case Specialists and direct staff in the implementation of the treatment plan through the guidance of appropriate funding entity, focusing on increasing client independence by providing applied behavior analysis service to individuals with developmental disabilities. The Case Supervisor will support Case Specialists with ensuring clients receive services which supports their right to choice, independence, and self-empowerment while establishing realistic goal opportunities in the areas of self-care, public transportation, socialization and vocational exploration.

• Oversee Case Specialists; ensure Case Specialists are working collaboratively with direct staff to identify and evaluate the development of specific and realistic client goals related to teaching independent living skills.
• Preparing, implementing and ensure quality assurance policies and procedures and case management is being followed.
• Assist with performing routine calls a minimum of l x per month to active clients; calling clients daily to ensure quality of service.
• Communicate with appropriate department(s) and provide updates on client progress.
• Call clients that are on hold to identify the status of their services; call clients on case review to provide status of their services.
• Identify and ensure all active consumers have active authorizations.
• Update internal documentation platforms; ensure departments are updating internal documentation platforms accordingly.
• Collaborate with Recruiting Department and ensure assigning or hiring staff accordingly to maintain minimal waitlist.
• Implement and create process that will help increase quality services and decrease waitlist for services.
• Collaborate with direct staff and admin and schedule written evaluations of client's development; review reports for accuracy and proper documentation.
• Submit Special Incident Reports within 24 hours; per requirement from funding entity.
• Complete Quality Assurance calls with direct staff mid month to ensure authorized hours are being completed for each client; problem solve and overcome obstacles/issues that are prohibiting scheduled hours to be completed; ensure scheduled hours are completed monthly.
• Maintain active communication and provide feedback to direct staff and clinical teams; represent company during meetings and consumer assessments, as needed
• Advocate and work closely with consumer through governmental agencies such as Medi­ Cal, AFDC, SSI, IHSS and other non-profit organizations.
• Identifying and resolving workflow and service issues.
• Ensure authorized hours are being met each month
• Addressing and discussing issues and proposed solutions with Executive Department.
• Documenting quality assurance activities.
• Making recommendations for improvement.
• Creating training materials, as needed.

KNOWLEDGE AND REQUIREMENTS:

• Ability to be creative, proactive and sensitive in solving consumer's problem and complex issues
• Valid CA Driver's License & Good driving record-Reliable Auto & Valid Insurance
• Cell Phone with Reliable Service (For Communication)
• Able to Work Independently; Organized/ Professional/ Responsible; Energetic Personality/ Self Motivated
• Valid CPR and First Aid certification
• Ability to take all educational training by Roman Empire
• Criminal Record clearance, child abuse index report, TB clearance

EDUCATION:

• MA/MS preferred in special educator, case management or related field
• 3 years' supervisory experience in the field of social services and case management or related field preferred