IT Systems Administrator

IT Systems Administrator

Position Summary
Under supervision of the University Hospitals Authority & Trust (UHAT) Lead IT Systems Administrator, provides day-to-day
support to all UHAT IT systems, networks, computers, printers, phones, mobile devices, and software.
Duration
Full Time
Benefits
Free Membership to On-Site Fitness Center
Flex Scheduling
Monthly Insurance Benefit Allowance
Retirement Savings Program
• Oklahoma Pathfinder )
State Holidays
•
Accrued Leave Structure
• Annual Leave - 10 hours/month
• Sick Leave - 10 hours/month

Desired Education
High School / GED required
Associates Degree or higher preferred
IT Certifications preferred
Desired Experience
4+ years in Information Technology
3+ years Microsoft 365 Entra ID, Intune, Security Administration
4+ Active Directory Administration
2+ JAMF Administration

Examples of Work Performed
- Oversees the facility mobile device management system – JAMF
- Manage users, groups and computers in Microsoft 365 and Azure AD
- Providing IT assistance to staff and company employees.
- Assist with new employee onboarding (hardware setup, user accounts, IT training)
- Monitoring hardware, software, and system performance metrics.
- Deploying new Mac OS and Windows computer setups, remove old equipment and install and upgrade
hardware and software applications
- Resolving equipment failures in a timely manner
- Troubleshoot and support a diverse set of applications, ranging from email and office. suites to advanced
audio/video, multimedia, and other production tools
- Offer technical support to company staff and troubleshoot computer problems through support tickets in a
timely manner
- Maintain inventory of all equipment, software, and software licenses.
- Install and update company software and hardware as needed
- Manage VoIP phone system
- Manage Printer Systems
- Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company
mobile phones, smartphones, software deployment, security updates and patches
- Implement and administer network security, evaluate IT network assets, and identify how to protect them
- Responsible for safeguarding and professional handling of all information stored on the network
- Perform timely workstation hardware and software upgrades, backups and recoveries on a regular basis
ensuring security
- Document IT infrastructure to current systems and processes and help develop future improvements
- Other IT related projects as assigned
- Review diagnostics and assess the functionality and efficiency of systems
- Monitor security certificates and company compliance of requirements
- Anticipate and report the cost of replacing or updating computer items
- Teach systems classes to users
- Responsible for communicating project progress/changes to clients, (internal or external), and supervisor
- Responsible for conducting project meetings with installation and technical staff
- Performs other duties and responsibilities as requested or required

Knowledge and Skills
- Well-organized with multi-tasking skills
- Problem-solving ability
- High degree of demonstrated customer service and hospitality skills.
- Actively seeks ways in which to act as a role model, guide, develop and mentor others within the
organization
- Responds effectively to changes in situation or information
- Communicates effectively with fellow co-workers, customers, and public (written and orally) using
advanced written and verbal communication and presentation skills.
- Effectively navigates and utilizes the following operating systems: Microsoft Windows 10 and Macintosh
OS X.
- Strong Microsoft 365
- Ability to maintain a 90% or higher Service Level Agreement (SLA) for assigned systems
- Ability to maintain confidentiality regarding sensitive information
- Strong knowledge and understanding of IT networking principles
- Public and private cloud platforms (Azure, GCP, O365, other SaaS platforms)
- Ability to facilitate a collaborative working environment for tenants and team members
- Must be detail oriented, highly organized, a team player, and a quick learner with a positive attitude.

Other
The position is an office-based position with regular visits to work sites on campus.
While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses
hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to climb and
work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces
and exposure to different types of outdoor weather conditions. Risk of electrical shock and/or general hazards
found in a construction environment are present.
The colleague must occasionally lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100
pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focu