Human Resources Manager

XPERTECHS is seeking a dynamic, innovative, and experienced Human Resources leader to design, build, and implement the capabilities of our Human Resources department and people programs. This role is responsible for shaping a scalable HR function that supports organizational growth, strengthens culture, and aligns people initiatives with company strategy. This position will promote and exude our company core values everyday: Service Driven, All-In, Do the Right Thing, and Innovative.

Requirements

Strategic HR Leadership

• Architect the HR department structure, operating model, and long-term people strategy for the future era of technology services and AI support.
• Build scalable HR processes, policies, and talent programs that effectively develop the next generation of technical support leaders and team members.
• Design and deploy people-focused initiatives that elevate leadership, culture, and engagement.
• Develop staffing plans, organizational structure updates, budgets, and workforce projections.

• Lead full-cycle recruitment, including the management of internal and external recruiters.
• Management and execution of the offer processes.
• Maintain job descriptions, salary bands, and market compensation benchmarks.
• Oversee onboarding programs and ensure an exceptional new-hire experience.

• Manage compensation reviews, salary adjustments, and merit cycles.
• Oversee benefits selection, broker negotiations, and cost optimization.
• Prepare annual compensation statements.

• Ensure compliance with all federal, state, and local labor regulations.
• Maintain company policies, procedures, and the employee handbook.
• Oversee HRIS (Paylocity) configuration, HR automation, and accurate personnel records.
• Participate in SOC audit requirements and other compliance initiatives.

• Lead annual and midyear performance reviews aligned with EOS.
• Develop leadership training, skill-building programs, and career pathing.
• Design and implement the XPERTECHS University training and education program.
• Support managers in building high-performing teams.

• Execute employee engagement strategies, surveys, and recognition programs.
• Manage corporate reputation efforts, Glassdoor strategy, and culture initiatives.
• Support EOS processes including L10 preparation, Rocks, and accountability charts.

• Provide guidance on employee matters with discretion and professionalism.
• Support onboarding, offboarding, investigations, and disciplinary processes.

Qualifications 

• Bachelor's degree in Human Resources, Business Administration, Society for Human Resource Management or HR Certification Institute certification, or similar accreditation.
• 5+ years in a leadership HR role; experience in IT, MSP, or technology services industry preferred.
• Demonstrated experience building or transforming HR departments.
• Strong knowledge of HR best practices, national and  local employment laws, and modern HR technology (Paylocity preferred).
• Excellent leadership, communication, and interpersonal skills.
• Ability to operate strategically while executing day-to-day HR functions.