Front Desk Clerk

Job Overview
We are seeking an energetic and welcoming Front Desk Clerk to be the first point of contact for our guests and visitors. This dynamic role involves delivering exceptional customer service, managing guest inquiries, and ensuring a smooth check-in and check-out process. The ideal candidate will thrive in a fast-paced hospitality environment, demonstrating strong communication skills, professionalism, and a passion for creating memorable guest experiences. As a Front Desk Clerk, you will play a vital role in maintaining the welcoming atmosphere that sets our establishment apart.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately.
• Provide excellent guest services by addressing requests, resolving issues, and offering local information.
• Maintain accurate reservation records, update guest profiles, and handle billing transactions with precision.
• Support guest relations by ensuring their comfort and satisfaction throughout their stay.
• Handle administrative tasks such as logging arrivals and departures, processing payments, and managing guest complaints professionally.
• Uphold hotel management standards by adhering to phone etiquette, security protocols, and hospitality best practices.

Experience

• Previous experience in hotel management or front desk operations within a resort or hospitality setting is highly preferred.
• Strong customer service skills with the ability to engage guests in a friendly, professional manner.
• Multilingual or bilingual abilities are a significant advantage for communicating with diverse guests.
• Familiarity with front desk technology systems, multi-line phone systems, and reservation software is desirable.
• Knowledge of hospitality management principles, guest services, and hotel operations enhances your effectiveness in this role.
• Experience with night audit procedures is a plus but not mandatory; training will be provided if needed.
• A background in hospitality or hotel experience demonstrates your commitment to delivering outstanding guest experiences. Join us as a Front Desk Clerk to be at the heart of our hospitality team Your enthusiasm and dedication will help create welcoming environments where every guest feels valued and cared for. We're excited to support your growth in the vibrant world of hospitality management

Pay: $21.37 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Work Location: In person