Operations Manager

About Us

We are a fast-growing mobile auto detailing business serving residential and commercial clients. We focus on high-quality service, clear communication, and premium results. We are looking for a reliable, confident, and organized team member to manage inbound calls, customer communication, and booking coordination.

This role is critical to our daily operations and customer experience.

Responsibilities: Inbound Calls & Booking

• Answer inbound phone calls and text messages during scheduled coverage hours
• Book customers into our scheduling system accurately
• Collect vehicle details and confirm service expectations
• Follow up on missed calls, voicemails, and open quotes

Field Support & Customer Communication

• Notify customers if a detailer is running late
• Coordinate schedule changes or reschedules when needed
• Serve as the main point of contact between customers and field technicians

Upsells & Upcharges

• Call customers when technicians report vehicles are in worse condition than quoted
• Clearly explain required upcharges using provided scripts
• Secure customer approval before additional work is performed
• Log all updates in the CRM

Admin & Downtime Tasks

• Confirm upcoming appointments
• Update customer notes and job details
• Send follow-up messages and review requests
• Keep communication organized and professional

Pay Structure

• Starting Hourly pay: 12$–15$ per hour (based on experience)
• Performance bonuses, including:
• Per completed booking bonus
• Percentage-based bonus on approved upcharges

Paid during scheduled coverage hours only.

Required Qualifications

• Strong phone communication skills (clear, confident, professional)
• Comfortable discussing pricing and service details
• Organized and detail-oriented
• Ability to follow scripts and procedures exactly
• Reliable internet connection and quiet workspace
• Basic computer skills

Preferred (Not Required)

• Experience in auto detailing, home services, or appointment-based businesses
• Experience with inbound sales or customer service

Job Types: Full-time, Part-time

Pay: $ $700.00 per week

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: Remote