Guest Services Agent/Shuttle Driver

We are seeking an outgoing Guest Service Agent/Shuttle Driver to join our team at Delta Hotels by Marriott Ontario Airport, a newly opened, and fully renovated full-service hotel with exceptional amenities including on-site restaurant, bar, and Starbucks coffee. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable.

Responsibilities

• Greet guests upon arrival and departure in a friendly and professional manner

• Assist guests with check-in and check-out procedures

• Handle guest inquiries, requests, and complaints promptly and courteously

• Provide information about hotel services, amenities, and local attractions

• Process reservations and cancellations accurately

• Maintain a clean and organized front desk area

Required Skills:

• Transportation: Holds a valid driver's license, automobile insurance and maintain a safe driving record.

• Commercial Driver's license with passenger endorsement or able to obtain within 90 days of hire.

• Open availability with flexibility to cover a rotating overnight front desk agent shift.

• Experience in hospitality customer service or front desk role

• Strong communication and interpersonal skills

• Ability to speak multiple languages is a plus (Multilingual/Bilingual)

• Familiarity with hotel operations and guest relations

• Proficient in phone etiquette

Join our team as a Guest Service Agent/Driver and be part of creating unforgettable experiences for our guests

Job Types: Full-time, Part-time

Pay: $ $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Paid time off

Work Location: In person