front office executive

Overview

Job description:

FRONT OFFICE EXECUTIVE (RECEPTIONIST)

Position Overview: The Front Office Executive at Hotel Chenthur Park is the face of the hotel and plays a crucial role in ensuring a seamless guest experience. This role involves greeting guests, managing reservations, and handling guest inquiries efficiently. The ideal candidate should possess excellent communication skills and a welcoming personality.

Key Responsibilities:

Greet and welcome guests promptly with a friendly and professional demeanor.

Manage check-in and check-out procedures smoothly, ensuring accuracy and efficiency.

Handle reservations, both over the phone and online, while maintaining the hotel's booking system.

Address guest inquiries and provide information about hotel services, amenities, and local attractions.

Manage guest complaints or issues and resolve them promptly to maintain guest satisfaction.

Coordinate with other departments to ensure guest requests are met and special arrangements are prepared.

Maintain accurate records and ensure the front desk area is tidy and organized.

Assist with billing and handle