Customer Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Customer Operations Manager

In this role, you will have the opportunity to provide internal and external customer support (e.g. technical /order related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

You will be mainly accountable for:

• Provide technical support via email and phone to the customers
• Manage products variants and customization requests. Ensure all requirements are captured and acted upon by partnering with relevant business unit and or external resources.
• Create and maintain SFDC to track each service request. Use telephony system and department emails to communicate at all time.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts
• Complete ownership of the resolution from time of hand-off from our customer and other ABB colleagues

Job Qualifications:

• Bachelor's degree in relevant discipline or equivalent experience
• Proficient with DOE tools is preferred
• SFDC and SAP experience
• Lean six sigma certified is preferred
• Extensive knowledge on specific CPP products based on position needs.

What's In It For You
We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to US- Resumes and applications will not be accepted in this manner.

ABB Benefit Summary For Eligible US Employees
(excludes ABB E-mobility, Athens union, Puerto Rico)

Go to and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings