Resident Manager

About us

J.H.W. Enterprises Property Management is a Charleston, SC-based firm trusted elite expertise in managing residential and commercial real estate assets. With an unwavering commitment to servicing the needs and mutual benefits of both investors and residents, J.H.W delivers comprehensive, top-tier property management services that maximizes value for asset owner and ensures positive resident experiences. Our talented team plays a key role in driving portfolio growth and profitability backed by a hallmark of high-quality work and unmatched customer service.

Under the visionary leadership of CEO Jaymes McCloud, in just five years, J.H.W. has expanded tremendously. Currently overseeing more than 1,000 units with an impressive valuation of over $30 million in real estate assets across the Southeast and Texas, the award-winning firm has plans to extend into Florida by year's end. By addressing challenges with efficiency, enhancing systems, and providing integrity-led transparency, J.H.W. aims to become a leading black-owned property management company nationwide. We are redefining the world of property management.

Summary: The Resident Manager oversees all aspects of onsite operations of a multi-family or single family portfolio and manages the operations and financial performance of an assigned apartment community or regional portfolio units) for JHW.

Tasks & Responsibilities:

• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Residential Housing.
• Fully implement and enforce all policies and procedures as outlined in the J.H.W. Policy and Procedures Manual.
• Coordinate and facilitates leasing, resident retention, concessions and customer service activities. Maintains resident files.
• Must possess knowledge of all phases of leasing and resident retention programs. Contact and follow up on all lease renewals. Show and close prospects when needed. Answer and handle incoming calls/ communications from current residents always offering them excellent customer service.
• Collects rent from residents and posts into the AppFolio system. Complete Statements of Deposit Accounting (DAs) for vacated apartment units in the AppFolio system. Processes all applicable deposits, rents, and other fees and ancillary revenues collected.
• Post rental collections, make