Senior Benefits Coordinator

Department

Human Resources, Benefits & Retirement

Compensation

General Description/Primary Purpose:

Under the direction of the Assistant Director or above, acts as lead Benefits Coordinator, and assists in the design, development and implementation of departmental processes and/or programs. This position involves performing specialized professional level human resources functions, requiring proficiency in HR systems, data analysis, and procedural execution. Coordinates an employee benefits program involving research, analysis, and advisory responsibilities. The work involves differing situations requiring use of judgment in searching for solutions or new applications related to benefits operations.

Key Responsibilities:

Team Lead Responsibilities:

• Serves as Benefits Operations team lead. Provides guidance and training to Benefits Specialists.

• Oversees work processes and leads special projects related to Benefits Operations. May delegate special project tasks to Benefit Operations Specialists.

• Trains other Benefits team members.

• Manages employee Lifecycle Event seminars. This includes preparation and delivery of Lifecycle Event seminars. Involves liaising with vendors, creating content in conjunction with CPDT, and presenting information to employees.

• In collaboration with the Assistant Director, develops, reviews, and recommends revisions to employee benefits policies, programs, and processes.

• Serves as cross functional lead for training and new employee orientation. Collaborate with the Training Department to coordinate and support the bi-weekly New Hire Orientation sessions, ensuring seamless integration of benefits information and accurate onboarding for new employees.

• Provides support to Assistant Director to resolve HRIS system issues. May work with cross-functional units as needed.

Supervision Exercised:

• Serves as the Team Lead in absence of the Assistant Director (Direct Supervision).

• Indirectly supervises Benefits Operations Specialists.

• Assists Assistant Director with work product assignments and follow up.

Benefits Administration:

• Meets with employees and assists employees with enrolling in benefit election data into the state benefits portal including dependent profiles, beneficiaries, coverage levels, monthly premium rates, and other relevant factors. Ensure all necessary documents are uploaded and processed accurately.

• Responsible for data accuracy and integrity related to benefits operations data. Analyzes data for development of recommendations, corrections, and/or resolutions.

• Review deduction errors, including analysis of premium reports to make determinations, investigate discrepancies, and draw conclusions from error/report analysis. Takes appropriate action to reconcile, balance premiums, and/or correct deductions through payroll.

• Troubleshoot and collaborate with supervisors and state agencies to resolve employee document requests, benefits issues, and/or premium discrepancies.

• Assist Payroll with off-cycle supplemental deductions file