Manager, Customer Success

Job Title

Manager, Customer Success

Key Responsibilities

Team Leadership & Strategic Vision

• Cultivate a high-performance culture through coaching, mentoring, and professional development.
• Design and implement strategic initiatives to accelerate adoption and maximize the value of Amadeus solutions.
• Establish clear performance goals and monitor key success metrics including customer satisfaction, product usage, Salesforce engagement, and revenue growth.
• Provide guidance and coaching to team members to secure established sales goals for Amadeus Hospitality product lines.
• Foster cross-functional collaboration to align efforts and enhance the customer experience.
• Provide hands-on support in strategic consultations, renewals, and expansion opportunities.
• Guide team members in developing soft skills such as active listening, storytelling, and consultative selling.
• Champion change management and lead the team through evolving business landscapes with agility and resilience.

Customer Impact & Value Delivery

• Empower customers to realize the full potential of Amadeus solutions, driving ROI and long-term success.
• Support the team in articulating the Amadeus value proposition through impactful presentations and value-based selling.
• Promote proactive engagement by understanding customer goals, challenges, and constraints.
• Ensure seamless post-sales experiences including implementation, adoption, and ongoing support.
• Drive