Business Contact/Operations Manager

Overview
We are an independent contractor providing pickup and delivery services for FedEx Ground. The Business Contact is the operational leader responsible for daily execution of pickup and delivery performance—people, safety, compliance, service, and results. This role is hands-on and fast paced, with direct impact on on-time performance and customer satisfaction.

If you're the kind of leader who can build strong teams, hold the line on safety, and keep operations moving when things get chaotic, we want to meet you.

Responsibilities

• Lead day-to-day P&D operations including staffing, route coverage, scheduling, and on-road support.
• Hire, train, coach, and evaluate personnel across a mixed workforce.
• Oversee contractor/service provider agreements: ensure compliance, manage performance, conduct reviews, and support decisions related to continued partnerships.
• Drive a strong Safety Above All culture by ensuring compliance with:
• DOT and applicable federal/state requirements
• vehicle inspection and maintenance processes
• safe workplace practices and reporting
• Collaborate with Facility leadership to resolve service issues and recover performance quickly.
• Track and improve operational performance using measurable goals (service, productivity, safety, attendance, and quality).

Requirements

• Education
• High school diploma or GED required

Experience (one of the following)

• 2+ years of direct management / operational leadership OR
• 3+ years in transportation/logistics coordination, OR
• 1+ year management experience + 2+ years transportation/logistics coordination
• Experience working with FedEx Ground P&D operations.

Skills & Competencies

• Strong leadership presence with the ability to motivate and hold teams accountable
• Clear verbal and written communication
• Organized, decisive, and calm under pressure
• Strong time management, planning, and follow-through
• Ability to implement and improve processes in a production environment
• Comfortable with Microsoft Office and web-based systems
• Bachelor's degree preferred
• Work may occur in environments with heat/cold, noise, and vehicle/warehouse fumes, typical of delivery and logistics operations.
• Minimal travel required.

Join us as a Business Contact/Operations Manager to drive impactful change within our organization. Your leadership will shape the future of our operations while delivering exceptional value to our clients. We're committed to supporting your professional growth through dynamic challenges, collaborative teamwork, and meaningful responsibilities.

Pay: $75, $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 2 years (Preferred)

Work Location: In person