Imaging Support Specialist

Position Summary
The Radiology Imaging Support Specialist is responsible for accessing, managing, distributing, and inputting radiology images, orders,
and data for all our customers and maintains customer service in radiology waiting areas.

This will be a PRN position  

Essential Functions
• Utilizes all Corporate Radiology computer systems effectively and accurately.
• Receives outpatients to the Imaging Department, ensures the validity of prescriptions, inputs HIS system orders, and assures
comfort during the wait time.
• Imports and exportsimages as needed according to OH guidelines.
• Opens, reads, and burnsimagesto a CD for patient or physician release.
• Performs data integrity and validation of transferred/copied imagesto ensure no data loss has occurred.
• Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as HIS, PACS, CR
and Image Workstations.
• Maintainsthorough knowledge of policies,system problem resolution techniques, and system downtime processes.
• Understands departments and hospital systems and operations, how they correlate and interface to other services and systems
provided by OH and other facilities, and the impact on our customers.
• Communicates effectively, openly, and encourages conflict resolution within the team.
• Demonstrates a positive attitude, professional appearance, and demeanor, and communicates effectively with the customer to
meet and exceed customer satisfaction.
• Understands HIPAA regulations and applies these concepts as they relate to the exchange of confidential information.
• Assumes the role of a team leader as necessary to ensure continuous workflow and team cohesiveness.
• May be required to participate in training sessions and/or workshopsrelated to technology changes and/or new innovations. May
be responsible for training others on these advancements.
• Adheresto Orlando Health's mission statement and strategic imperatives.
• Maintainsreasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state,
and local standards.
• Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements.

Other Related Functions
• Recognizes basic anatomy/pathology, medical terminology, and ICD & DX codes.
• Attends departmental meetings and in-services and participates in process improvement initiatives.
• Participatesin educational programsrequired to enhance skills.
• Performs assigned and additional duties as necessary in a confidential, accurate, and timely manner to ensure customer
satisfaction.
• Maintainsthe overall organization and cleanliness of work areas, thus promoting a positive customer environment.
• Providesinput to the team and participates constructively in team decisions.
• Maintains equipment and supply inventory.

Education/Training
High school graduate or equivalent.
Licensure/Certification
None.

Experience
Two (2) years of clerical or customer service experience