Library Services Representative I

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Library Services Representative I (20 hours)

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Part-Time

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Regular

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SERVE
At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of
Team Plano
, our organizational Values (what is most important to us) make up the acronym,
SERVE (S
tewardship
E
ngaged
R
espectful
V
isionary
E
xcellence
).
Job Details
In this active, customer service-focused position, Library Services Representatives (LSRs) spend much of their time engaged with library patrons at our five library locations. Examples of ways LSRs serve the Plano community include:

• Engaging our community by delivering excellent customer service by signing community members up for a library card, sharing information about the many services available through the library, and meeting our diverse community through various outreach events.
• Enriching lives by assisting library patrons with basic questions about library online resources, computers, and other library technology, assisting patrons with locating library materials including books, movies, STEAM kits, and more, and by helping to physically manage the library's materials.
• Educating minds by presenting or assisting with library outcome-based programs, classes, and activities for children, families, and adults, providing passive learning opportunities for library patrons, and by supporting collaborative spaces for the community.

Libraries are open 69 hours per week to provide library access to the community. To support this level of service, in addition to day shifts, all LSRs will work some nights and weekends.

• Part time LSRs work two nights per week and two weekends per month.

The hourly pay rate is $ $20.35 depending on qualifications.

Summary of Duties:
Under close supervision the Library Services Representative I provides support to the library staff and patrons. Performs circulation, customer service, and shelving activities.

Distinguishing Characteristics:
This is the entry-level classification in the Library Services Representative series. The incumbent follows routine procedures and guidelines in the application of prescribed duties and works under close supervision with work frequently reviewed by a superior. This classification is distinguished from the Library Services Representative II in that the latter performs more complex technical duties requiring a higher level of knowledge and skill.

Examples Of ESSENTIAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Assists and instructs the library's patrons in the use of library technology to include self-service check-in, check-out, and fine