Client Success Associate

Position summary:
You'll join our growing US Destinations team as a Client Success Associate for our Co-Op programs. If located in Omaha, NE, you'll have the opportunity to work both remotely and in the Omaha Sojern office.

You will play a critical role within the company for the growth of our Co-Op segment, through hands-on management of travel advertising campaigns while developing and maintaining partner and agency relationships with key DMO clients, including Co-Op participants (DMOs, attractions, hotels, and more). If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make impactful decisions for the company and your clients every day, then this is the role for you

What you will do:

• Provide an exceptional level of service to your clients and internal business partners
• Oversee a diverse portfolio of Co-Op campaigns, ensuring each meets unique KPIs and deadlines
• Ensure positive client onboarding experience by setting expectations, attending to client requests promptly and ensuring accuracy in order to quickly build client confidence in Sojern
• Efficiently launch, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.
• Maintain and grow Co-Op revenue by building relationships with DMO partners to foster collaboration and maximize program success
• Proactively mitigate client churn by listening to client experiences and anticipating needs
• Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
• Thoughtfully address the needs of your clients while staying aligned to the company's vision
• Iterate on existing processes to create operational efficiencies
• Travel to client meetings, conferences or Sojern offices as needed

What you bring to the table:

• Bachelor's degree from an accredited college or university
• 1-3 years