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Customer/Client Engagement ManagerTechnica CorporationVirginia, Minnesota, United States
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Customer/Client Engagement Manager

Technica Corporation
  • US
    Virginia, Minnesota, United States
  • US
    Virginia, Minnesota, United States

Über



Responsibilities

This position description does not represent a current opening but may be used to identify candidates with skills and experience to fill a position within Technica Corporation once the contract is awarded. Candidates who express an interest may be considered for future positions at Technica Corporation. If a position becomes available that aligns with your qualifications, our recruitment team will contact you.

About the Role

Technica Corporation is seeking a Customer/Client Engagement Manager (Federal Programs) to partner with our Program Managers and leadership team to deepen customer trust, strengthen satisfaction, and enable program growth and expansion across our federal portfolio.

This is a new and evolving role designed for an experienced GovCon professional who thrives at the intersection of customer engagement, operational insight, and strategic growth enablement. The individual in this role will help define how Technica institutionalizes customer intimacy—turning strong delivery into customer advocacy, high CPARS outcomes, and follow-on work.

This position is a peer partner to Program Managers, focused on ensuring customer relationships are intentional, proactive, and aligned with mission success and long-term contract growth.

The position will be located in Sterling, VA and may support a hybrid work schedule. The final approved work schedule arrangement will be coordinated with the hiring manager. This position may require travel of 10-20%.

What You'll Do

Strategic Customer Engagement

  • Partner with Program Managers to support and enhance customer engagement strategies across assigned programs
  • Build strong, trusted relationships with mission, functional, and senior customer stakeholders, expanding Technica's relationship footprint beyond day-to-day execution
  • Serve as a senior escalation support and alignment resource, partnering with Program Managers to help resolve customer concerns while preserving PM ownership and accountability
  • Program Growth Enablement

  • Identify and surface program expansion, task order, and follow-on opportunities through customer engagement and operational insight
  • Collaborate with PMs, Capture, and BD teams to help shape opportunities, provide customer context, and support win strategies
  • Strengthen recompete readiness by maintaining consistent customer engagement and sentiment throughout contract performance
  • Program Manager Partnership

  • Operate as a partner to PMs
  • Complement PM delivery leadership by focusing on stakeholder engagement planning, strategic customer conversations, and long-term
    • Virginia, Minnesota, United States

    Sprachkenntnisse

    • English
    Hinweis für Nutzer

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